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Job Locations UK-Uxbridge
Posted Date 2 hours ago(1/18/2022 8:25 AM)
Responsibilities:  - Proactively contact accounts in your territory to qualify, develop, and mature sales opportunities  - Discover needs at each level of your target organizations and match them with a well-articulated value proposition   - Use Sales Navigator and other research techniques to discover and qualify companies - Create concise and detailed summaries of prospect’s business pain and infrastructure for Account Executives - Update Salesforce with conversations, competitive intel, and decision-making criteria  - Contribute to regular Sales Development team meetings
Job ID
2022-2580
Job Locations US-MA-Wilmington
Posted Date 5 days ago(1/13/2022 10:58 AM)
Senior Software Engineer(TraceLink, Inc. – Wilmington, MA): Have a leadership role in the design, implementation and maintenance of key platform applications within a sophisticated, AWS EKS hosted, reactive, cloud platform. Specific duties include: - Develop highly optimized software that is the cornerstone of our RxJava, Vert.x based platform, including: - Initiate creative designs and collaborate with team on the implementation; - Write code and unit tests and ensure these meet quality guidelines; - Work closely with QA team, and assist with and review test plans; - Participate in all phases of the software development lifecycle ensuring adherence to TraceLink’s documented software development lifecycle methodology. - Identify, analyze, and perform problem solving and debugging, including systemic issues, resource and performance and scalability issues, and cross-team issues; - Work independently to drive technical specifications, lead, and collaborate with team on architectural decisions, including: - Lead team members and ensure timely completion of projects and initiatives; - Identify, categorize, and address risks and potential issues prior to commencing major projects; - Develop multiple solutions to problems and coordinate with cross teams to authorize and implement solutions; - Perform estimation of the size and scope of the projects to determine required resources; - Review team members’ work product and provide feedback and suggestions; - Delegate roles for junior team members within complex projects; - Check teams’ adherence to process, and utilize Scrum and Test Driven Development to ensure issues are addressed, and teams adapt to changing conditions and requirements; - Research and remain informed of new technology, tools and industry trends, and how these could be applied at TraceLink; - Analyze business requirements and apply to initiatives. - Work with team to allocate tasks, and provide regular status updates as part of our scrum-based Agile development process, including: - Create project milestones and ensure that these are met; - Provide project status updates to management, including identifying any project issues or roadblocks.
Job ID
2022-2574
Job Locations CN-Remote
Posted Date 5 days ago(1/13/2022 8:55 AM)
Responsibilities - Aggressively engage with multiple contacts at prospects via telephone, email, web and in person meetings to educate and drive them through the sales process - Define sales strategies working collaboratively with sales team and management - Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers - Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner - Manage all aspects of the close process - Build and execute a sales plan to achieve revenue targets on a quarterly basis - Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities - Work collaboratively with other team members to share information, expertise and market feedback
Job ID
2022-2573
Job Locations CN-Remote
Posted Date 5 days ago(1/13/2022 8:55 AM)
Responsibilities - Aggressively engage with multiple contacts at prospects via telephone, email, web and in person meetings to educate and drive them through the sales process - Define sales strategies working collaboratively with sales team and management - Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers - Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner - Manage all aspects of the close process - Build and execute a sales plan to achieve revenue targets on a quarterly basis - Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities - Work collaboratively with other team members to share information, expertise and market feedback
Job ID
2022-2572
Job Locations UK-Remote
Posted Date 5 days ago(1/13/2022 11:30 AM)
Responsibilities: - Manage requestions from role opening to candidate closing. You'll manage the process from beginning to end. - Creatively source and develop pipelines of talented Account Executive, Sales Engineering, Sales Development and Sales Operations professionals. - Drive best in class hiring practices and interviews to close top talent for the Global Sales organization. - Collaborate with hiring managers to facilitate their recruiting goals. - Work with HR, Finance, and Operations partners to support wider company and HR objectives. - Suggest and use sourcing techniquesincluding social media, professional networking, and cold calling for both active and passive candidates.  Yes, we are looking for a true corporate side headhunter.  - Drive candidates into the process, working them through interviews, and then through the decision-making process.  - Recommend compensation packages, extend all offers and close all candidates.  - Build strong and lasting relationships with candidates, hiring managers, partners and executives.  - Support the larger Talent Acquisition organizationto drive best in class recruiting practices for the groups they support.
Job ID
2022-2571
Job Locations US-MA-Wilmington
Posted Date 1 week ago(1/11/2022 8:41 AM)
The Software Engineer II is responsible for the design, development and maintenance of microservices that interface with data at a large scale, as well as all related activities within the application development process. You will: - Develop software that takes best advantage of our cloud-based fully-distributed architecture - Provide architectural input for software development efforts utilizing a good understanding of various technologies such as web applications, relational and NoSQL databases, information security, cloud-based services, etc. - Provide high-level analysis and design reviews to apply appropriate technologies and architecture to solve conceptual problems; ensure design, structure, and content meet performance guidelines - Research and remain informed of new technologies and tools, and how such technologies could be applied at TraceLink; recommend extension, expansion, and update of technology standards, practices, and methodologies - Actively participate in all phases of the software development lifecycle - Collaborate with product owners, other product stakeholders, and team members - Review and analyze current systems and processes, matched against user needs and business requirements to determine technical requirements - Accurately estimate tasks, and hit those estimates and provide regular status updates as part of our scrum-based Agile development process - Work closely with our QA team; assist with test planning as appropriate - Integrate 3rd party components as appropriate
Job ID
2022-2563
Job Locations US-MA-Wilmington
Posted Date 1 week ago(1/11/2022 8:41 AM)
Responsibilities   The Software Engineer II for  Opus will have an engineering role in the design, implementation and maintenance of key platform applications and our integrated software development applications within a sophisticated, AWS EKS hosted, reactive, cloud platform.  Your responsibilities will include: - Develop highly optimized software that is the cornerstone of our RxJava, Vert.x based platform, as well as platform deployed Javascript microservices - Bring creativity and collaboration to design and problem solving - Write code with quality in mind; proficient in writing unit tests to ensure high code quality - Work closely with our QA team; assist with test planning as appropriate - Work independently or in collaboration to accomplish tasks and large initiatives. - Grasp business knowledge quickly - Work with your team to estimate tasks, and provide regular status updates as part of our scrum-based Agile development process - Actively participate in all phases of the software development lifecycle.
Job ID
2022-2561
Job Locations IN-Pune
Posted Date 2 weeks ago(1/7/2022 4:57 PM)
Responsibilities - Review and respond to all incoming customer communications professionally and with a “smile” - Follow up on customer communications with request for additional information - Resolve and/or route issues based on documented operating procedures - Provide feedback and recommendations to improve operations - Interact with customers and the TraceLink Customer Success team to ensure the highest level of customer satisfaction
Job ID
2022-2560
Job Locations IN-Pune
Posted Date 3 weeks ago(12/31/2021 10:45 AM)
What will you be doing?  This position is responsible for...   TECHNICAL DOCUMENTATION Work closely with other Technical Writers and key cross-functional partners (e.g. Product Managers, UX Designers) to write and maintain clear, complete, and correct technical documentation that helps people do their jobs using TraceLink’s products. Collaborate with other writers to author content in a consistent voice and style, regularly conducting peer reviews and applying feedback. Serve as a language and terminology expert for others within the organization.   PROJECT MANAGEMENT  Partner with other Technical Writers, cross-functional peers, and the Manager to self-manage multiple concurrent projects. Schedule and communicate critical milestones to ensure documentation is delivered on time with exceptional quality. Proactively raise impediments or blockers to the Manager.   TRACELINK’S TRACK & TRACE SERVICES  ECOSYSTEM Deliver release notes, online help, and API guides for apps on TraceLink's core Track & Trace Services apps.   In this role you will... - Author various types of technical content including overviews, FAQs, troubleshooting, UI procedures, API guidelines, release notes, quick references, and glossaries for both HTML and PDF output. - Collaboratively author and manage shared content using source control tools. - Provide direction on customer-facing language and terminology, such as text that displays in the user interface and API element names. - Conduct peer reviews to ensure documentation styles and standards are consistent along with information architecture.  - Mentor more junior members of the Technical Communications team on writing styles and standards. - Own the execution of one or more strategic documentation projects. - Partner with cross-functional SMEs including Product Managers, UX Designers, and Engineers. - Research and synthesize highly technical product information by interviewing Product Managers and other SMEs while leveraging internal source material including requirements, specifications, and user stories. - Demonstrate an understanding of the Document Development Lifecycle (DDLC) and coordinate milestones as project needs evolve.  - Report project plan impediments and metrics to the Manager in a timely manner while maintaining project tracking tools/resources. - Participate in Agile development processes and influence process enhancements based on product needs and improvements. 
Job ID
2021-2553
Job Locations IN-Pune
Posted Date 3 weeks ago(12/31/2021 10:44 AM)
What will you be doing?  This position is responsible for...   User Experience Design  Working closely with other UX Designers to ensure a consistent high-quality, experience outcomes across our product ecosystem.   PROJECT MANAGEMENT  Partnering with Product Managers to support roadmap priorities by delivering supporting UX artifacts.     TRACELINK’S ECOSYSTEM Supporting Development Teams across the organization to deliver intuitive and enjoyable front-end experiences.   In this role you will… - Work with other UX Designers to create scalable UI design patterns used across TraceLink’s user-facing products. - Help maintain pattern/component libraries, style guide, functional specifications, and other internal documentation essential to UX/product operations. - Design and deliver supporting artifacts including, but not limited to, user flows, wireframes, mockups, and prototypes using Adobe Creative Cloud. - Provide context and data-driven support for design decisions through use of User Research methodologies. - Work within two-week sprints (with other UX Designers) adhering to scrum ceremonies including backlog grooming, sprint planning, sprint retrospectives, and showcases. - Learn to uncover and articulate data-driven design decisions, acting as a relentless advocate for users. - Participate in design reviews/showcases with product stakeholders and engineering and quickly update designs based on feedback — repeat until alignment is reached.
Job ID
2021-2552
Job Locations IN-Pune
Posted Date 2 weeks ago(1/4/2022 8:56 AM)
Tracelink is looking to hire a QA Team Lead to manage the everyday responsibilities on our Life Sciences suite of products. To do so, we need team members that are motivated, creative, questioning and driven to push conventional boundaries. We have strong financial backing, a great roster of well-known customers and a product that analysts say revolutionizes how people work. Ready for a challenge?   - Responsible for directing the day-to-day activities for QA engineers - Responsible for training, planning, assigning work to the team - Interact with product, project and engineering management to ensure timely project completions - Build tooling for automated testing of the TraceLink’s applications. This tooling will need to programmatically interface with the TraceLink application using a variety of B2B messaging protocols as well as both REST-based and SOAP-based web services - Provide architectural input into the test automation infrastructure - Create testing tools that can be configured and used by non-developers - Create testing tools that can simulate real-world transaction volumes involving potentially millions of transactions per day - Provide high-level analysis to apply appropriate technologies and architecture to solve conceptual problems - Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink - Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product.
Job ID
2021-2550
Job Locations US-MA-Wilmington | US-Remote
Posted Date 3 weeks ago(12/30/2021 11:00 AM)
Responsibilities - Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner. - Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques. - Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
Job ID
2021-2549
Job Locations IN-Pune
Posted Date 1 month ago(12/17/2021 12:51 PM)
- Hands-on contribution in creating high level and technical designs, writing code, peer reviewing code by team members, and producing unit tests to ensure coverage. - Work in an agile environment as an active stakeholder within the team by participating in backlog grooming, story pointing, sprint planning and retrospectives. - Work with minimal supervision to own the delivery and quality of the stories for features being developed by the team.
Job ID
2021-2548
Job Locations US-MA-Wilmington
Posted Date 2 months ago(12/3/2021 10:31 AM)
Responsibilities: - Serve as the voice of the customer (internal and external) for the product - Gather requirements from internal and external stakeholders - Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood - Ability to synthesize information across all products by working cross-functionally with other product managers and subject matter experts - Ability to closely collaborate with Architects & ability to engage in architectural conversations & decisions  - Ability to converse with end-users ( developers in this case ) and envision product needs - Create and document product requirements & specifications and use cases.  - Present product ideas and user interface designs to internal stakeholders and customers to garner feedback - Author and prioritize user stories for product features and functions - Work closely with Development and QA to resolve issues throughout the development lifecycle - Review and accept user stories upon completion of development and testing - Present product ideas and user interface designs to customers to garner feedback - Participate in scheduling, coordinating, and planning product development releases with Development and QA - Work closely with Development and QA to resolve issues throughout the development lifecycle - Participate in bug triage and prioritization - Support the release process - Provide status updates on the Product Release efforts - Serve as product liaison to Developer Partnership organization - Perform competitive analysis
Job ID
2021-2543
Job Locations UK-Remote
Posted Date 1 month ago(12/7/2021 5:04 AM)
Responsibilities - Aggressively engage with multiple contacts at prospects via telephone, email, web and in person meetings to educate and drive them through the sales process - Define sales strategies working collaboratively with sales team and management  - Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers - Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner - Manage all aspects of the close process - Build and execute a sales plan to achieve revenue targets on a quarterly basis - Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities - Work collaboratively with other team members to share information, expertise and market feedback
Job ID
2021-2535
Job Locations US-MA-Wilmington
Posted Date 1 week ago(1/9/2022 7:19 PM)
Responsibilities: - Strategic / Consultative - Provide enterprise security expertise and guidance around security issues and recommend solutions to mitigate and eliminate risk to TraceLink information assets - Contribute to the development and enhancement of policies and procedures aligned with ISO 27001 and other industry standards, frameworks, and best practices - Drive security awareness program - Review security capabilities and proactively work to identify and implement new capabilities - Evaluate and recommend new and emerging security products and technologies - Tactical - Understand attacker methodology and defend against them by threat hunting, building detection mechanisms, and automating remediation procedures - Conduct security assessments of on-premise and cloud environments to ensure security gaps are identified and implement remediation actions - Implement/enhance reporting to ensure comprehensive visibility of issues - Respond to security incidents; partner with other teams as needed to resolve - Drive improvements to design and operational effectiveness of security controls - Maintain current standard operating procedures, controls documentation, and configuration management - Maintain detailed documentation of enterprise security solutions and technical security standards - Create and deliver security awareness materials, execute internal phish testing
Job ID
2021-2528
Job Locations IN-Pune
Posted Date 2 months ago(11/8/2021 9:54 AM)
What will you be doing?This position is responsible for...   TECHNICAL COMMUNICATIONS TEAM LEAD Facilitate a team culture that is both productive and enjoyable, delivering high quality content within two-week iterations. Directs the team’s rapidly changing priorities to meet release deadlines while also implementing documentation enhancements. Serve as JIRA facilitator to track key Document Development Life Cycle (DDLC) milestones for each project while gathering project metrics. Maintain team wiki to ensure onboarding and daily operations/processes are consistent and accessible. Reports directly to Technical Communications top leadership to assess product needs and subsequently communicate requirements to contributors while reporting documentation and team performance.   DOCUMENT DEVELOPMENT LIFE CYCLE Partner with Product Experience leadership on continual content demands and governance. Guide solution definition through persoane, Information Architecture (IA), and UX copy patterns to ensure consistent execution. Ensure the team is set up with proper process and tooling to execute rapid and iterative content generation to scale, across a vast product portfolio.   TRACELINK’S CONTENT ECOSYSTEM Deliver the evolution of solution content, including desktop and mobile help centers inclusive of API reference material and UI procedures.   In this role you will... - Build and maintain a highly effective team, delivering world-class product documentation in lock step with product releases.   - Own accountability for executing the content strategy, content development, milestone reporting, and high-quality documentation delivery.   - Coordinate, scope, and plan against project plans across multiple work streams. - Become a subject matter expert (SME) for TraceLink technology and build strong relationships by working collaboratively with Product Owners across the organization to ensure that all content developed is in accordance with product best practices, use case models, and presentation techniques.   - Become an expert in our own writing styles and standards, and ensure our teams adopt, use, and contribute to the consistent usage of these standards across the entire product ecosystem. - Identify skill gaps within the team and work to fill gaps with talent, experience or training. - Coach, mentor, lead, and provide career guidance and development to multidisciplinary writing professionals across the globe. - Leverage latest technical writing methods, such as collaborative writing, self-service content, “walk me” copy, and more. - Work with product owners and architects to develop realistic multi-generational product plans that properly prioritize, scope, and plan for research, drafting, editorials, document design, technical reviews, UX copy, and other key DDLC milestones at all phases of the product development process.  - Work with Product Experience Leadership to understand market needs and content vision, and ensure that vision is translated into a content experience using our writing styles and standards as well as our anthem design standards.
Job ID
2021-2527
Job Locations US-MA-Wilmington
Posted Date 1 week ago(1/9/2022 7:19 PM)
Responsibilities   The Software Development Engineer in Test assists in building and executing automated tests for the Company's software products. The SDET will build testing tools to enable automated testing of the TraceLink platform and application. - Execute tests on the TraceLink platform and application. - Extend and maintain automation frameworks. - Prepare and present clear reports on defect findings that allow developers to quickly and accurately reproduce problems and allow the Quality Engineering team to verify that fixes are complete. - Verify defect fixes. - Build tooling for automated testing of the TraceLink platform and application. - Programmatically interface testing tools with the TraceLink platform and application. - Create testing tools that can be configured and used by non-developers and can simulate real-world transaction volumes involving potentially millions of transactions per day. - Provide high-level analysis to apply appropriate technologies and architecture to solve conceptual problems - Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink. - Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product.
Job ID
2021-2521
Job Locations IN-Pune
Posted Date 2 months ago(11/4/2021 4:26 PM)
Writing - Research and synthesize highly technical product information into consumable content by interviewing Product Managers, Map Developers, and additional Subject Matter Experts as needed, while leveraging existing specifications and varying sources. - Author, design, and maintain numerous complex documents including but not limited to Release Notes, Online Help Documentation, Help Center Documentation, API Documentation, Configuration Guides, and Installation Guides while maintaining cross-functional relationships with subject matter experts (SMEs). - Capture coding requirements, error messages, and code samples that reflect TraceLink system requirements and expected results, along with exceptions management information and specific industry context (use cases).  - Conduct peer reviews and assist in further developing documentation styles and standards along with information architecture.  Project Management - Demonstrate an understanding of the Document Development Life Cycle (DDLC) and coordinate milestones as project needs evolve while also facilitating DDLC milestones in JIRA.  - Report sprint plan, impediments, and metrics to Team Lead in a timely manner while maintaining project tracking tools/resources. - Liaise with team Content Manager in localization process for documentation, in coordination with the user interface content. - Understand when to problem solve independently and when to escalate to Team Lead. - Participate in product-specific Scrum teams (including Development, QA, Product Management), attending all Agile ceremonies as the assigned writer on the product and features. - Manage multiple complex deliverables with varying priorities and deadlines within two-week sprints. - Maintain the team’s impeccable record of on-time documentation delivery.   Team Player/Driven - Collaborate with teammates and serve in a supporting role to writers that are more senior. - Self-driven ownership with individual stretch goals and team player in the execution of team goals.
Job ID
2021-2506
Job Locations US-MA-Wilmington
Posted Date 1 week ago(1/9/2022 7:19 PM)
Responsibilities   - Assisting with architectural design with emphasis on performance and scalability - Writing enterprise quality code and unit tests - Mentoring junior engineers - Code reviewing your peers - Coordinating across teams for cross-team projects - Participating in regular strategy and planning meetings   Demonstrated interest in complex engineering solutions such as Data Streaming, Big Data, Scalability, Data Lake Excellent quantitative and problem-solving skills Strong communication skills Desire to work in a team environment
Job ID
2021-2500