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Job Locations US-MA-North Reading
Posted Date 1 week ago(11/20/2020 10:39 AM)
Responsibilities: - Plan multi-channel persona-based demand generation programs in support of the company’s pipeline and revenue goals, forecasting which campaigns will drive engagement, MQLs, and Opportunities. - Effectively map target personas to product use cases, funnel stage, and the relevant content to guide a buyer’s journey across multiple channels in a more personalized way from awareness, education, validation to engagement with sales.  - Create program roadmaps and calendars designed to support solution- and region-specific revenue and pipeline targets. - Collaborate closely with Product Marketing on solution details and core messaging, and with the Content team on the creation of core assets to support planned programs. - Effectively integrate market needs, personas, customer buying cycles, and segmentation into program design; and use best practices to drive increasing engagement with target markets. - Implement and manage programs  that leverage multiple demand generation channels including email, direct mail, SEM, PPC, social, content syndication, webinars and more. - Project manage all aspects of program deployment, detailing the tactics and components within each campaign; the associated timelines; and work with the Marketing Operations Team on execution. - Work closely with Sales, systematically sharing campaign intel that helps them prioritize and hone outreach; tracking Sales’ follow-up; and collecting field intelligence to feed back into marketing programs. - Set goals for each campaign then monitor KPIs, using results and trends to iterate on all campaign tactics, building test plans and analyzing results to continually drive higher engagement and more conversions. - Build channel and content type expertise for assigned markets and personas, understanding how to most effectively deliver messaging to drive maximum conversions. - Track pipeline creation and revenue generation—and Marketing’s contribution—on a daily basis to understand what is moving the needle, how we’re tracking to Marketing KPIs, and how plans need to evolve. - Keep pace with demand generation trends and best practices; understand emerging technologies and initiate pilots to constantly improve program performance.
Job ID
2020-2086
Job Locations US-MA-North Reading
Posted Date 1 week ago(11/18/2020 11:51 AM)
Responsibilities - Manage daily operations within budget, including supervision of personnel, maintenance functions and office equipment/items installation. - Assure facility is compliant with all applicable laws and regulations. - Maintain a comprehensive facilities plan and analytics for existing headcount and future growth. - Oversee, manage and develop reception and other facility personnel - Manage facility security surveillance and badge ID systems. - Evaluate, purpose, implement and maintain facility related software systems. - Prepare facilities budget. - Maintain and negotiate facility service contracts. - Coordinate with IT on infrastructure needs, installation, and establishment of needed services. - Manage and supervise all expansion projects including design, construction and equipment and furniture needs. - Knowledge of CAD designs, blueprints and layouts for optimal space utilization - Strategic Source vendors and contractors. - Manage submittal and RFP process. - Act as liaison with property management on all building activities. - Interface with all departments to ensure facility needs are provided and operating properly with little to no disruption in service. - Implement and maintain processes to manage facility supplies, stock inventory, and order consumables. - Oversee facility equipment purchases, including price negotiation, shipping and installation. - Provide facility analytics and maintain facilities projects budget, scope and schedule - Ensure equipment/product deliverables meet quality standards - Contract, Service and lease management - Create vital proposal content including scope and budget for projects - Other technical / managerial tasks as assigned
Job ID
2020-2081
Job Locations US-MA-North Reading
Posted Date 2 days ago(11/25/2020 8:18 AM)
The Application Architect is responsible for the design and overseeing the technical implementation of applications built on Tracelink’s cloud-based platform. The Architect reports to the Chief Technology Officer.  You will: - Be a thought leader on architecture and design of cloud-based applications that provide mission-critical functionality and support high transaction volume; - Prototype and in some cases implement the underlying code to advance application functionality in advance of or coordination with the development teams; - Provide technical oversight of development team responsible for delivering the applications; - Provide high-level analysis and design reviews to apply appropriate technologies and architecture to solve conceptual problems; ensure design, structure, and content meet performance guidelines; - Develop software that takes best advantage of our cloud-based fully distributed architecture; - Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink; recommend extension, expansion, and update of technology standards, practices, and methodologies; - Participate as a member of the CTO technology leadership team to represent the application development teams within the organization and provide input to other product areas represented by other team members.
Job ID
2020-2080
Job Locations IN-Pune
Posted Date 2 weeks ago(11/12/2020 4:52 PM)
Job Responsibilities and Duties - Serve as the voice of the customer for the product - Drive the overall product roadmap - Own and document requirements, use cases and specifications - Drive for the best customer experience possible. Define product features and functions, and work closely with User Experience team to deliver a world class user experience - Present product ideas and user interface designs to customers to garner feedback - Conduct design reviews of use cases and user interface designs with Development, QA, Professional Services and other internal stakeholders - Author and prioritize user stories for product features and functions - Participate in scheduling, coordinating and planning product development releases with Development and QA - Work closely with Development and QA to resolve issues throughout the development lifecycle - Participate in bug triage and prioritization - Review and accept user stories upon completion of development and testing - Provide regular status updates on the product areas and features owned - Up to 10% travel required
Job ID
2020-2078
Job Locations IN-Pune
Posted Date 2 weeks ago(11/12/2020 4:52 PM)
Job Responsibilities and Duties - Sets clear architectural direction through high level information architecture designs informed by user research, content/data analysis, business goals, and cross-functional stakeholder design reviews - Works closely with Product Management, Engineering, and other teams to establish the information architecture and solution implementation patterns for applications and analytic solutions - Develops and implements information architecture designs that leverage user personas, content and digital assets, individual member engagement / session management, and network-wide activity patterns - Defines the requirements for high-level information repositories and data flows that will meet the needs of the business strategy and digital platform - Provides deep expertise in network data and information management methods - Provides strategic thinking and detailed solution roadmaps while driving architectural recommendations for information and analytic solutions - Develops clear business and functional requirements - Continually evaluates traffic patterns, user outcomes, and other quantitative data to revise and optimize information architecture designs - Researches, adopts and communicates new information and data architecture concepts, ideas, techniques, technologies, and best practices - Works closely and collaboratively with key stakeholders to build relationships and to ensure timely completion of deliverables
Job ID
2020-2077
Job Locations IN-Pune
Posted Date 2 weeks ago(11/10/2020 6:05 PM)
Responsibilities - Review and respond to all incoming customer communications professionally and with a “smile” - Follow up on customer communications with request for additional information - Resolve and/or route issues based on documented operating procedures - Provide feedback and recommendations to improve operations - Interact with customers and the TraceLink Customer Success team to ensure the highest level of customer satisfaction
Job ID
2020-2075
Job Locations DE-Berlin
Posted Date 3 weeks ago(11/6/2020 5:25 PM)
- Coordinate the execution of customer and partner network-related tasks effectively within the team - Manage a high number of ongoing projects in all stages of implementation - Report on status weekly to interdepartmental stake holders - Collaborate cross-functionally with other teams (e.g. Services) in order to best meet our Customers’ requirements and support their Partners needs and abilities - Provide direction and feedback for technical issues and interface with other technology partners externally
Job ID
2020-2074
Job Locations IN-Pune
Posted Date 1 month ago(10/23/2020 2:22 PM)
Responsibilities:   - Review product requirements, design, and test plan documents in a timely manner per the SDLC. - Review defined software release criteria and approve new software versions for release to customers. - Primary RQC representative to participate in software deployments to customer environments as scheduled (includes night and weekend deployments). - Verify Installation Qualification (IQ) for deployments following TraceLink procedures. - Create, review, and approve IQ and Operational Qualification (OQ) Certificates for customers. - Support risk management activities and improvements related to the SDLC. - Serve as RQC department representative at various SDLC related meetings. - Support the CAPA program for SDLC-related issues, including performing root cause analysis (RCA), and working with departmental representatives to determine and track corrective and preventive actions to completion in a timely manner. - Author RCA summary reports for customer distribution for applicable CAPAs. - Perform and document internal tool qualification activities, and work with other departments to evaluate internal tools for qualification, based on TraceLink procedures. - Review and approve monthly validation documents for TraceLink’s PQ service offering. General: - Ensure organizational compliance with applicable global regulations and standards, TraceLink QMS processes, and customer - Ensure quality for SaaS systems and service offerings is maintained. - Identify and propose process improvements, efficiencies, or changes related to the SDLC or RQC’s supporting activities. - Support customer audits or requests for information. - Support internal audits and vendor - Contribute to quality metrics and key performance indicator reporting, Quality Plan objectives, and team initiatives.
Job ID
2020-2071
Job Locations UK-Uxbridge
Posted Date 1 month ago(10/23/2020 9:59 AM)
Responsibilities: • Meet and/or exceed daily, weekly, and monthly performance targets for number of outbound calls, qualified leads passed and pipeline contribution. • Work within an assigned territory to qualify, develop, and mature marketing supplied leads resulting in high quality sales opportunities for Account Executives • Qualify sales leads from integrated marketing campaigns. • Uncover needs at each level of an organization, and match with well-articulated value proposition. • Perform research on companies as a component of lead generation and qualification activities utilizing various prospecting technologies that the company has invested in. • Develop concise and detailed summaries of qualified leads for Territory Reps, focused on an acute understanding of a prospect’s business pain and infrastructure. • Update prospect database with conversations, competitive information, company size, decision making criteria and other pertinent information. • Attend and participate in weekly/monthly assigned Corporate Sales team meetings. • Provide feedback and improvements to Sales Development program and Marketing process. • Work closely as part of TraceLink’s sales team and with the marketing team to effectively target and develop messages to gain pipeline • Provide qualitative and quantitative feedback to marketing, sales, channel partners and other special campaign team members. • Quantitative elements include company profiling, lead to opportunity conversion, sales pipeline, and similar metrics on assigned special projects. • Qualitative elements include trends, conversation topics, lead / contact interest and perspective.  
Job ID
2020-2070
Job Locations US-MA-North Reading
Posted Date 1 month ago(10/23/2020 9:59 AM)
Responsibilities: • Meet and/or exceed daily, weekly, and monthly performance targets for number of outbound calls, qualified leads passed and pipeline contribution. • Work within an assigned territory to qualify, develop, and mature marketing supplied leads resulting in high quality sales opportunities for Account Executives • Qualify sales leads from integrated marketing campaigns. • Uncover needs at each level of an organization, and match with well-articulated value proposition. • Perform research on companies as a component of lead generation and qualification activities utilizing various prospecting technologies that the company has invested in. • Develop concise and detailed summaries of qualified leads for Territory Reps, focused on an acute understanding of a prospect’s business pain and infrastructure. • Update prospect database with conversations, competitive information, company size, decision making criteria and other pertinent information. • Attend and participate in weekly/monthly assigned Corporate Sales team meetings. • Provide feedback and improvements to Sales Development program and Marketing process. • Work closely as part of TraceLink’s sales team and with the marketing team to effectively target and develop messages to gain pipeline • Provide qualitative and quantitative feedback to marketing, sales, channel partners and other special campaign team members. • Quantitative elements include company profiling, lead to opportunity conversion, sales pipeline, and similar metrics on assigned special projects. • Qualitative elements include trends, conversation topics, lead / contact interest and perspective. 
Job ID
2020-2069
Job Locations IN-Pune
Posted Date 2 days ago(11/25/2020 8:18 AM)
- Design, build, document, test new tools and technologies as part of an Agile development team to collect, process and display logs/metrics/traces/etc, including core dashboard development/maintenance - Maintain and improve these to eliminate bugs, increase performance/efficiency, or extend capabilities - Test, diagnose and correct defects as part of a CI/CD pipeline and test automation, always expanding and improving the testing coverage - Play an active role in the development process, deliver on commitments, communicate issues, work with others both in the team and in other teams - Offer suggestions on how to improve tools and/or processes
Job ID
2020-2067
Job Locations US-Remote
Posted Date 1 month ago(10/21/2020 9:57 AM)
•  Meet and exceed rolling pipeline generation targets through diligent and concerted prospecting efforts in an assigned territory and set of accounts •  Maintain a consistently updated and accurate forecast •  Overachieve against assigned quota on a quarterly and annual basis •  Provide qualitative and quantitative feedback to marketing, sales, channel partners and Executive Team.
Job ID
2020-2066
Job Locations IN-Pune
Posted Date 1 month ago(10/15/2020 8:22 AM)
Responsibilities: - Reviews daily, weekly and monthly reports to ensure top performers are identified and recognized - Provides monitoring and feedback to team members including side-by-side monitoring, silent monitoring and recorded call review - Monitors business level reports daily, weekly and monthly to ensure alignment of team with departmental opportunities - Ensures team members are meeting productivity goals - Sets productivity targets for team members, monitors results daily and communicates progress weekly - Selects new CSR’s including reviewing applications and conducting interviews - Oversees associate performance evaluations, development and/or coaching and counseling process - Manages the new hire onboarding training and continuing education for CSR’s - Monitor transactions and reprocess errors in a timely basis - Add and/or update customer’s master data - Add and/or update  customer users and their access to the system - Provide feedback on issues that are commonly occurring - Interact with customers and the TraceLink Customer Success team to ensure the highest level of customer satisfaction 
Job ID
2020-2063
Job Locations IN-Pune
Posted Date 1 month ago(10/27/2020 7:05 AM)
Responsibilities • Serve as the lead technical resource and developer in the delivery of ServiceNow design, engineering and implementation projects as well as ongoing administration and operations ensuring availability, performance, security and quality objectives • As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives • Orchestrate and balance development work across multiple business units releasing value-add capabilities on a regular basis • Develop and manage all integrations with other platforms via API or vendor provided connectors or iPaaS platforms • Define requirements and implement ITIL based, industry best practices • Establish and drive Service-Now configuration standards • Facilitate the implementation and integration of all modules • Manage agile development processes and backlog items • As a fellow data steward,deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration • Lead business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance • Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required • Actively promote and educate teams and stakeholders on ITIL frameworks and best practices • Create and influence proper standards for development, governance and operational life cycle on the ServiceNow platform • Be a team player with ability to drive for win-win solutions across multiple competing interests • Manage HI request and core platform upgrades and patches with ServiceNow • Orchestrate and execute technology evaluations, RFPs and POCs relating to new capabilities and integrations • Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices. Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection
Job ID
2020-2055
Job Locations US-MA-North Reading
Posted Date 2 months ago(9/23/2020 1:58 PM)
- Provide hands-on program management and during analysis, design, development, testing, implementation, and post implementation phases ensuring on-time delivery of projects - Track dependencies across multiple product teams to ensure on time, quality delivery - Directly oversee, coordinate and track project progress and workflows from initiation to production for multiple projects - Communicate project status and priorities through succinct updates through project lifecycle. - Work with Product Team to ensure work is prioritized to provide highest value to the customer in different market segments and regions - Assist Product Managers and Engineering Leads in work break down and sequence diagramming activities - Ensure Product Team members fully understand the intent of the features as described by the Product Managers - Ensure the team members have a clear view of the development roadmap in the delivery of projects with multiple product components and features. - Lead project meetings to collect status and drive actions to completion - Drive effective teamwork and collaboration across multiple groups with competing priorities - Steward release features and fixes through lifecycle (focus on documentation and approvals) - Motivate the team to achieve organizational goals, set the team up for success - Create a pleasant working environment that inspires the team - Act as a senior resource, overseeing and leading other team members, on large, complex, high-profile or challenging projects to ensure consistently superior standards - Collaborate with team members on continuous improvement initiatives - Develop procedures and workflows to drive efficiency, consistency and accuracy for deliverables - Develop and maintain expertise in evolving technologies internally and industry-wide - Maintain a solid understanding of market pressures and overall scope of the plan's individual pieces - Mentor junior team members - Executive-level communications of program and individual project status - Provide regular status updates and escalate issues to the management team for active projects and releases that they own - Engage Subject Matter Experts (SMEs) and project stakeholders in a timely and efficient manner, managing their involvement and expectations. - Identify and raise visibility to any critical issues that are at risk for not being addressed in a release in accordance with customer expectations - Establish metrics and KPIs for projects and drive changes that will influence positive measures - Escalate issues when appropriate to management for resolution when the cross-functional teams are unable to arrive at a mutually agreeable solution relating to product release schedule and scope - Participate in product release “on call” rotation - Shepherd Product releases from inception to final release execution - Schedule and facilitate cross functional release push meetings - Ensure that engineering, services, compliance, product management, operations, security and other groups are represented at release planning activities - Identify and improve project release processes when and where appropriate - Act as an Agile/ Scrum champion, coach and facilitator for Product Teams - Carry out Scrum/Agile practices such as backlog management, iteration planning and other Agile activities. Assess and tweak processes to best support the team. - Perform other duties as required
Job ID
2020-2052
Job Locations IN-Pune
Posted Date 1 week ago(11/20/2020 2:05 AM)
Work with Product Management and other engineers in the company to understand user requirements and application feature sets ● Collaboratively define test strategies for functional, integration and performance testing of a distributed cloud-based product ● Develop and execute test plans, data sets and test configurations ● Track and report metrics of product quality ● Work effectively with managers and team members in other groups within the company including Operations, Services and Development ● Work with Support as needed to resolve customer issues ● Verify defect fixes ● Clearly document your work ● Experience in quality assurance engineering, preferably in testing a sophisticated web- based business application
Job ID
2020-2049
Job Locations IN-Pune
Posted Date 2 weeks ago(11/11/2020 3:09 AM)
The Senior Software Engineer is responsible for the design, implementation and maintenance of application code for back-end, server-centric components interfacing with very large databases, as well as all related activities within the application development process. You will: - Develop software that takes best advantage of our cloud-based fully-distributed architecture - Provide architectural input for software development efforts utilizing a thorough understanding of various technologies such as web applications, relational databases, information security, cloud-based services, etc. - Provide high-level analysis and design reviews to apply appropriate technologies and architecture to solve conceptual problems; ensure design, structure, and content meet performance guidelines - Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink; recommend extension, expansion, and update of technology standards, practices, and methodologies - Actively participate in all phases of the software development lifecycle - Review and analyze current systems and processes, matched against user needs and business requirements to determine technical requirements - Accurately estimate tasks, and hit those estimates and provide regular status updates as part of our scrum-based Agile development process - Work closely with our QA team; assist with test planning as appropriate - Integrate 3rd party components as appropriate
Job ID
2020-2048
Job Locations US-MA-North Reading
Posted Date 2 days ago(11/25/2020 8:18 AM)
- Contribute to requirements definition and design of infrastructure and platform components - Identify and design security controls and procedures to ensure coverage when new technologies are selected - Consult to the SRE (Site Reliability Engineering), Ops, Engineering, and Product Management teams as needed to ensure security is integrated early - Develop proof of concept solutions as needed - Provide guidance on securing the DevOps environment and pipeline - Perform penetration testing against the infrastructure, platform, and applications - Identify and evaluate risks in the cloud infrastructure and services and work with stakeholders to manage appropriately - Troubleshoot security and network problems - Participate in investigations, triage, and remediation for security events and incidents - Develop documentation for policies, procedures, tooling, and event handling - Identify opportunities for improvement and automation in existing procedures, tooling, and systems - Drive continual improvements to the secure configuration and operational practices of TraceLink’s offerings - Maintain a high expertise level of the cloud infrastructure security landscape and new threat vectors
Job ID
2020-2044
Job Locations IN-Pune
Posted Date 3 months ago(9/4/2020 1:40 PM)
Responsibilities - Design, build, document, test new tools and technologies as part of an Agile development team - Maintain and improve existing tools to eliminate bugs, increase performance/efficiency, or extend capabilities - Test, diagnose and correct defects as part of a CI/CD pipeline and test automation - Work to improve and expand testing coverage - Play an active role in the development process, deliver on commitments, and communicate issues  across multiple teams - Offer suggestions on how to improve tools and/or processes
Job ID
2020-2040
Job Locations US-MA-North Reading
Posted Date 2 days ago(11/25/2020 8:18 AM)
- Manage a distributed team of Cloud Engineers employing agile processes to build and release infrastructure tools coordinated with the overall product release timelines. - Manage team deliverables, backlog, interacting with other product teams, measuring progress across sprints and releases, as well as communicating progress and risks to relevant stakeholders. Set standards and provide requirements to engineering teams to deliver ops-ready software. - Work closely with key members of senior leadership as well as architecture and security teams to align technical direction with the overall TraceLink technical direction. Build upon TraceLink's goals of operational excellence, systems/infrastructure/security best practices and technical leadership. - In developing infrastructure as code, build and extend CI/CD infrastructure pipelines to provide metrics and visibility in support of reducing deployment errors and increase testing coverage, drive improvements in resource usage and reducing cost, as well as confirming scale and resiliency. Incorporate strong security practices throughout - Work closely with the on-call Cloud Operations team to develop methods to improve operational deployment, incident handling and reduce toil - Be an SRE/DevOps evangelist and subject matter expert for the broader TraceLink technical/developer community
Job ID
2020-2038