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Job Locations US-MA-North Reading | US-Remote
Posted Date 1 day ago(9/24/2021 12:57 PM)
Responsibilities - Become a TraceLink Opus platform authority. - Help build and scale the first partner and developer community programs for the TraceLink Opus platform. - Identify technical and process gaps and issues in the Opus platform through ongoing partner and developer engagement. - Work in a highly cross functional role with technical publication, community, and technical communication teams to deliver robust self-serve onboarding and communication standards. - Support and reduce onboarding friction with the community through code sample creation, debugging, direct partner engagement, and long-tail support channels (forums, office hours, blog posts, etc.). - Support the release of new products and enhancements to the platform. - Be a voice and bridge for the external community internally. Work with multi-functional internal product and engineering teams to guide roadmap tasks based on developer and partner feedback, bugs, and gaps.
Job ID
2021-2466
Job Locations FR-Remote
Posted Date 3 days ago(9/22/2021 6:24 PM)
Responsibilities  - Configure customer environments using TraceLink best practices and Work Instructions.  - Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.  - Translate customer user stories into requirements to create and modify solutions using our low code / no code application. - Write technical design documents where required.  - Provide subject matter expertise on TraceLink’s data interfaces.  - Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).  - Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.  - Provide guidance on how global government regulations impact TraceLink configurations.  - Log product enhancements and defects into the TraceLink tracking systems.  - Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.   
Job ID
2021-2465
Job Locations ES-Remote
Posted Date 3 days ago(9/22/2021 6:24 PM)
Responsibilities  - Configure customer environments using TraceLink best practices and Work Instructions.  - Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.  - Translate customer user stories into requirements to create and modify solutions using our low code / no code application. - Write technical design documents where required.  - Provide subject matter expertise on TraceLink’s data interfaces.  - Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).  - Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.  - Provide guidance on how global government regulations impact TraceLink configurations.  - Log product enhancements and defects into the TraceLink tracking systems.  - Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.   
Job ID
2021-2464
Job Locations US-MA-North Reading
Posted Date 2 days ago(9/23/2021 11:35 AM)
Responsibilities: - Serve as the voice of the customer (internal and external) for the product - Gather requirements from internal and external stakeholders - Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood - Ability to synthesize information across all products by working cross-functionally with other product managers and subject matter experts - Ability to closely collaborate with Architects & ability to engage in architectural conversations & decisions  - Ability to converse with application developers, partners to envision product needs - Create and document product requirements & specifications and use cases.  - Present product ideas and user interface designs to internal stakeholders and customers to garner feedback - Author and prioritize user stories for product features and functions - Work closely with Development and QA to resolve issues throughout the development lifecycle - Review and accept user stories upon completion of development and testing - Present product ideas and user interface designs to customers to garner feedback - Participate in scheduling, coordinating, and planning product development releases with Development and QA - Work closely with Development and QA to resolve issues throughout the development lifecycle - Participate in bug triage and prioritization - Support the release process - Provide status updates on the Product Release efforts - Serve as product liaison to Developer Partnership organization - Perform competitive analysis
Job ID
2021-2460
Job Locations US-MA-North Reading
Posted Date 2 days ago(9/23/2021 12:37 PM)
MBA Leadership Program participants will engage in a variety of challenging and exciting learning and development experiences in their rotations including: - On-the-Job Leadership Training: Will develop a wide breadth of knowledge and gain invaluable practical management experience that spans across several cross-functional organizations within the company. Leadership development and management opportunities may include, but are not limited to: - Work on business projects under the guidance of management and a mentor - Drive key initiatives within our Marketing organization - Work within Solutions Marketing to define and articulate the value positioning and product messaging that underpins overall go-to-market efforts - Spearhead high profile projects within our Services organization which will impact the future of customer delivery - Work with Product Management to define the product roadmap, release dates, and key features based on customer feedback - Implement proposed business innovations within rotation organizations - Participate in senior management meetings - Build a network, develop relationships, understand organization structure, work in a team environment, and improve communication skills - Manage projects to successful completion within a timeframe, demonstrating tangible results - Come up with innovative ideas and implement new best practices - Develop cooperation and teamwork while leading diverse groups - Engage in cross-functional interactions with multiple disciplines across global locations - Working with Finance to develop and remain accountable to an approved budget for the business unit or solution area - Training & Development: Leadership Development Program Participants will be supported throughout their tenure in the program with a variety of learning sessions to develop business insight and leadership effectiveness. The focus will be on leadership and professional development. - Coaching: Leadership Development Program Participants will receive coaching from multiple sources to assist them in developing skills and knowledge that will enhance leadership and personal growth. - Networking: Developing and maintaining mutually beneficial relationships is key to launching a successful career. Leadership Development Program Participants will have a variety of opportunities to network with senior leaders and numerous talented and creative colleagues from across the organization. - Performance Goals will be established for each Leadership Development Program Participant, and by the end of the program, they will have developed a strong knowledge of the TraceLink’s business coupled with the necessary technical and leadership abilities to position them to be future leaders at TraceLink.
Job ID
2021-2459
Job Locations US-MA-North Reading
Posted Date 2 days ago(9/23/2021 12:36 PM)
MBA Leadership Program participants will engage in a variety of challenging and exciting learning and development experiences in their rotations including: - On-the-Job Leadership Training: Will develop a wide breadth of knowledge and gain invaluable practical management experience that spans across several cross-functional organizations within the company. Leadership development and management opportunities may include, but are not limited to: - Work on business projects under the guidance of management and a mentor - Drive key initiatives within our Marketing organization - Work within Solutions Marketing to define and articulate the value positioning and product messaging that underpins overall go-to-market efforts - Spearhead high profile projects within our Services organization which will impact the future of customer delivery - Work with Product Management to define the product roadmap, release dates, and key features based on customer feedback - Implement proposed business innovations within rotation organizations - Participate in senior management meetings - Build a network, develop relationships, understand organization structure, work in a team environment, and improve communication skills - Manage projects to successful completion within a timeframe, demonstrating tangible results - Come up with innovative ideas and implement new best practices - Develop cooperation and teamwork while leading diverse groups - Engage in cross-functional interactions with multiple disciplines across global locations - Working with Finance to develop and remain accountable to an approved budget for the business unit or solution area - Training & Development: Leadership Development Program Participants will be supported throughout their tenure in the program with a variety of learning sessions to develop business insight and leadership effectiveness. The focus will be on leadership and professional development. - Coaching: Leadership Development Program Participants will receive coaching from multiple sources to assist them in developing skills and knowledge that will enhance leadership and personal growth. - Networking: Developing and maintaining mutually beneficial relationships is key to launching a successful career. Leadership Development Program Participants will have a variety of opportunities to network with senior leaders and numerous talented and creative colleagues from across the organization. - Performance Goals will be established for each Leadership Development Program Participant, and by the end of the program, they will have developed a strong knowledge of the TraceLink’s business coupled with the necessary technical and leadership abilities to position them to be future leaders at TraceLink.
Job ID
2021-2458
Job Locations IN-Pune
Posted Date 3 days ago(9/22/2021 2:01 PM)
Responsibilities: - Serve as the voice of the customer (internal and external) for the product - Gather requirements from internal and external stakeholders - Ability to synthesize information across all products by working cross-functionally with other product managers and subject matter experts to synthesize business functional requirements to possible UI component needs - Ability to identify user interface patterns and develop reusable user interface components that can be used across the platform user interfaces - Envision visual & information architecture for user interface components - Work with the UX team to develop wireframes and mockups and garner feedback on the design - Ability to work on user interface problems across use cases such as data visualization, data entry, enterprise information access, collaboration - Work closely with UX to identify and define common UI components. Define requirements and specifications for UI components.  - Manage the UI components roadmap, refining feature ideas, and maintaining existing features to drive business growth goals.  - Create and document product requirements & specifications and use cases. Write detailed specifications for components - Present product ideas and user interface designs to internal stakeholders and customers to garner feedback - Author and prioritize user stories for product features and functions - Work closely with Development and QA to resolve issues throughout the development lifecycle - Review and accept user stories upon completion of development and testing - Perform competitive analysis
Job ID
2021-2456
Job Locations US-MA-North Reading
Posted Date 3 days ago(9/22/2021 3:40 PM)
- You will bring “the why” to the table - Performing independent research to understand the business value achieved with different technologies, such as Lucene, ElasticSearch, Dynamo DB, RocksDB, Amazon Simple Storage Service (Amazon S3), Amazon Elastic File System (EFS), Amazon Elastic Block Store (EBS), Restore/Backup Techniques. - Work closely with architects to understand system tradeoffs for various approaches and describe the business value achieved when using technologies mentioned above. - Work closely with Development and QA to explain the business value achieved through technologies mentioned above - Serve as the voice of the customer (internal and external) for the product - Gather requirements from internal and external stakeholders - Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood - Create and document product requirements and use cases - Facilitate discussions around design and implementation approaches to ensure the best approach is selected that meets the requirements and also stays aligned with company direction and timelines - Work closely with architects to define common application and administrative services to be used on the next generation platform - Work closely with Development and QA to resolve issues throughout the development lifecycle - Participate in scheduling, coordinating and planning product development releases with Development and QA - Participate in bug triage and prioritization - Review and accept user stories upon completion of development and testing - Support the release process - Provide status updates on the Product Release efforts - Serve as product expert; provide secondary support to Sales and Professional Services - Provide demos, presentations, support analyst briefings - Up to 10% travel required
Job ID
2021-2455
Job Locations US-MA-North Reading
Posted Date 3 days ago(9/22/2021 3:00 PM)
Responsibilities: - You will bring “the why” to the table - Performing independent research to understand the business value achieved with different technologies, such as Elastisearch, Kafka, Amazon Simple Workflow Service (SWF) - AWS, Apache Airflow, AS2, (s)ftp, EDI VANs , Mulesoft and VLTrader - Work closely with architects to understand system tradeoffs for various approaches and describe the business value achieved when using the technologies mentioned above. - Work closely with Development and QA to explain the business value achieved through the technologies mentioned above - Serve as the voice of the customer (internal and external) for the product - Gather requirements from internal and external stakeholders - Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood - Create and document product requirements and use cases - Define product features and functions, and work closely with User Experience team on product UI design mockups - Present product ideas and user interface designs to customers to garner feedback - Work closely with architects to understand system tradeoffs for various approaches - Facilitate discussions around design and implementation approaches to ensure the best approach is selected that meets the requirements and also stays aligned with company direction and timelines - Work closely with architects to define common application and administrative services to be used on the next generation platform - Participate in scheduling, coordinating and planning product development releases with Development and QA - Work closely with Development and QA to resolve issues throughout the development lifecycle - Participate in bug triage and prioritization - Review and accept user stories upon completion of development and testing - Support the release process - Provide status updates on the Product Release efforts - Serve as product expert; provide secondary support to Sales and Professional Services - Work with Marketing to contribute to creation of marketing materials and messaging - Provide demos, presentations, support analyst briefings - Up to 10% travel required
Job ID
2021-2454
Job Locations US-MA-North Reading
Posted Date 3 days ago(9/22/2021 2:57 PM)
Responsibilities: - Serve as the voice of the customer (internal and external) for the product - Gather requirements from internal and external stakeholders - Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood - Ability to synthesize information across all products by working cross-functionally with other product managers and subject matter experts - Ability to closely collaborate with Architects & ability to engage in architectural conversations & decisions  - Ability to converse with end-users ( developers in this case ) and envision product needs - Create and document product requirements & specifications and use cases.  - Present product ideas and user interface designs to internal stakeholders and customers to garner feedback - Author and prioritize user stories for product features and functions - Work closely with Development and QA to resolve issues throughout the development lifecycle - Review and accept user stories upon completion of development and testing - Present product ideas and user interface designs to customers to garner feedback - Participate in scheduling, coordinating, and planning product development releases with Development and QA - Work closely with Development and QA to resolve issues throughout the development lifecycle - Participate in bug triage and prioritization - Support the release process - Provide status updates on the Product Release efforts - Serve as product liaison to Developer Partnership organization - Perform competitive analysis
Job ID
2021-2453
Job Locations US-MA-North Reading
Posted Date 1 week ago(9/15/2021 2:07 PM)
Create an information driven user navigation experience and build analytical data products by synthesizing information across all products for TraceLink’s digital supply chain platform. Specific duties include: - Create requirements, definition, and specification for complex data mesh access components which includes the query and data field mapping which take into account the organization of the fact and dimension table data structure. - Perform reviews of solution configurations in order to identify potential performance issues related to unrealistic component configurations. - Perform reviews of solution configurations in order to identify incorrectly configured components based on backend data fact and dimension table structure. - Identify the need for new UI data components based on use case review for analytics based applications. - Produce information structure, user scenarios, storyboard, data models and data-flow, sitemaps, and navigational hierarchies. - Define MVP scope to ensure we deliver on the most critical business needs as defined by analytics and business process applications. - Work with the UX team to develop wireframes and mockups which demonstrate how new UI components can be leveraged and garner feedback on the design and performance characteristics of those components. - Prepare paper and interactive prototypes and/or mockups. - Coordinate with engineering and design teams to integrate low code configurable components into the solution design environment and component library. - Work to understand and classify data insights and alerts such that they can be packaged and coherently displayed alongside other data elements. - Create user stories and technical specifications to document what is to be built by engineering. - Using a customer-centric approach, build analytics components and applications taking into consideration supply chain, serialization, and compliance reporting business challenges.
Job ID
2021-2451
Job Locations US-MA-North Reading | US-Remote
Posted Date 1 week ago(9/16/2021 5:57 AM)
Responsibilities: - Manage requestions from role opening to candidate closing. You'll manage the process from beginning to end. - Creatively source and develop pipelines of talented Account Executive, Sales Engineering, Sales Development and Sales Operations professionals. - Drive best in class hiring practices and interviews to close top talent for the Global Sales organization. - Collaborate with hiring managers to facilitate their recruiting goals. - Work with HR, Finance, and Operations partners to support wider company and HR objectives. - Suggest and use sourcing techniquesincluding social media, professional networking, and cold calling for both active and passive candidates.  Yes, we are looking for a true corporate side headhunter.  - Drive candidates into the process, working them through interviews, and then through the decision-making process.  - Recommend compensation packages, extend all offers and close all candidates.  - Build strong and lasting relationships with candidates, hiring managers, partners and executives.  - Support the larger Talent Acquisition organizationto drive best in class recruiting practices for the groups they support.
Job ID
2021-2450
Job Locations US-MA-North Reading
Posted Date 1 week ago(9/17/2021 7:34 PM)
The Opportunity: Tracelink is looking for a talented full-time Software Engineer in Test to join a global team of performance engineers to work across the organization to make sure that the new platform can scale to meet the performance, scalability and reliability objectives. If you’re self-motivated, intellectually curious and motivated by being the subject matter expert in identifying and resolving performance and scalability bottlenecks using various test strategies, automations and toolsets, you could be a good fit for our team.    - Build tooling for automated performance testing of event based asynchronous ui and backend applications - Create or leverage open source tools that can simulate real-world transaction volumes involving potentially millions of transactions per day - Provide architectural input into the test automation infrastructure, focused on generating load and analyzing the performance of the system. This should include monitoring resource usage and allocation in AWS, and monitoring log files for errors and warnings. - Utilize results analysis and metrics correlation to solve performance issues - Create or leverage open source tools that can be utilized by the engineering team to analyze performance impact - Work closely with engineers building the core TraceLink product to ensure that reliability concerns are factored into the design of the product
Job ID
2021-2449
Job Locations ES-Remote
Posted Date 2 weeks ago(9/13/2021 8:00 AM)
- Gather and assess client’s business needs and technical requirements and define the appropriate solutions - Work with the sales team to develop and support the client relationships throughout the customer journey - Address customer’s questions in a clear and comprehensive manner to ensure customer satisfaction. - Provide inputs to the RFP process, when required. - Provide customer specific industry domain expertise during the sales process - Conduct solutions workshops as part of the sales process - Ability to identify customer challenges and quantify the associated value of the TraceLink solutions - Manage and deliver compelling product demonstrations to prospective clients. - Work with product management, internal services teams and external solution/services partners to optimize client value - Provide consistent and effective communication, both internally and externally.
Job ID
2021-2448
Job Locations DE-Remote
Posted Date 1 week ago(9/15/2021 5:06 AM)
- Gather and assess client’s business needs and technical requirements and define the appropriate solutions - Work with the sales team to develop and support the client relationships throughout the customer journey - Address customer’s questions in a clear and comprehensive manner to ensure customer satisfaction. - Provide inputs to the RFP process, when required. - Provide customer specific industry domain expertise during the sales process - Conduct solutions workshops as part of the sales process - Ability to identify customer challenges and quantify the associated value of the TraceLink solutions - Manage and deliver compelling product demonstrations to prospective clients. - Work with product management, internal services teams and external solution/services partners to optimize client value - Provide consistent and effective communication, both internally and externally.
Job ID
2021-2447
Job Locations US-MA-North Reading | US-Remote
Posted Date 1 week ago(9/17/2021 12:50 PM)
Responsibilities - Perform learner needs analysis and develop learning plans for eLearning and Instructor-Led Training courses. - Analyze new software features and products using requirements documents and software prototypes.  - Design and develop technical courses delivered online and through Instructor-Led Training (ILT). - Implement student guides and job aids using Madcap Flare, videos with Camtasia, eLearning modules using Storyline, and slide decks using PowerPoint. - Scope new features and products for the team by attending requirements meetings, researching and tracking features using Jira, testing new product features, and participating in Agile software development SCRUMs. - Assist with the development of certification courses, assessments, and program evaluation - Assist with the design of new blended learning approaches including eLearning, social learning, video courses, and virtual ILT. - Design and develop lab environments, exercises, and data sheets for certification courses through hands-on use of the TraceLink software. - Develop training certifications, assessments, and program evaluations. - Edit, QC, and publish learning materials.  - Design and implement internal Services training for the Support, Professional Services, and Network Services teams.
Job ID
2021-2445
Job Locations IN-Pune
Posted Date 1 week ago(9/17/2021 8:27 AM)
Responsibilities:   As a technical integration team member and business partner, you will work across business units to define and implement platform integration solutions based on best practices to meet rapidly evolving business goals. Collaborating with cross-functional business partners, the position calls for outstanding hands-on technical capabilities around integration with various 3rd party partners. Integration work would involve exploring areas on Authentication, Security, API (Synchronous/Asynchronous), Rate Limiting, User provisioning, Notifications , Cloud (AWS/Azure) etc . Such work would involve technologies , not limited though, like REST, OAuth,JWT, JSON, SOAP, Web services, Spring Boot, Messaging Frameworks like Kafka/RabbitMQ.  The person is expected to interact with partners and design the integration approach of using partner exposed API(s) as well design how to best expose our API(s) for integration, depending upon the use case(s). Key to success are outstanding communication skills and the ability to thrive in a geographically distributed, fast-paced, growing and compliance-based cloud-first technology company. Work might also include doing quick PoC(s) and evaluating various new technologies/frameworks on need basis.  
Job ID
2021-2444
Job Locations US-Remote
Posted Date 3 weeks ago(9/1/2021 4:05 PM)
Writing - Research and synthesize highly technical product information into consumable content by interviewing Product Managers, Map Developers, and additional Subject Matter Experts as needed, while leveraging existing specifications and varying sources. - Author, design, and maintain numerous complex documents including but not limited to Release Notes, Online Help Documentation, Help Center Documentation, API Documentation, Configuration Guides, and Installation Guides while maintaining cross-functional relationships with subject matter experts (SMEs). - Capture coding requirements, error messages, and code samples that reflect TraceLink system requirements and expected results, along with exceptions management information and specific industry context (use cases).  - Conduct peer reviews and assist in further developing documentation styles and standards along with information architecture.  Project Management - Demonstrate an understanding of the Document Development Life Cycle (DDLC) and coordinate milestones as project needs evolve while also facilitating DDLC milestones in JIRA.  - Report sprint plan, impediments, and metrics to Team Lead in a timely manner while maintaining project tracking tools/resources. - Liaise with team Content Manager in localization process for documentation, in coordination with the user interface content. - Understand when to problem solve independently and when to escalate to Team Lead. - Participate in product-specific Scrum teams (including Development, QA, Product Management), attending all Agile ceremonies as the assigned writer on the product and features. - Manage multiple complex deliverables with varying priorities and deadlines within two-week sprints. - Maintain the team’s impeccable record of on-time documentation delivery.   Team Player/Driven - Collaborate with teammates and serve in a supporting role to writers that are more senior. - Self-driven ownership with individual stretch goals and team player in the execution of team goals.
Job ID
2021-2443
Job Locations US-Remote
Posted Date 4 weeks ago(8/31/2021 1:39 PM)
The Opportunity:   The successful candidate will sell directly to existing customer and prospect accounts and be responsible for developing new accounts in the region. With a consultative sales approach, you will manage the entire sales process from initial outreach through contract negotiations. You will work collaboratively with a Sales Development Representative to prospect into named targets throughout the US and work collaboratively with a Solutions Consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink. This position will require in-person sales meetings and presentations which represent travel to assigned accounts.
Job ID
2021-2439
Job Locations US-MA-North Reading | US-Remote
Posted Date 3 weeks ago(9/7/2021 8:36 AM)
Responsibilities: • Meet and/or exceed daily, weekly, and monthly performance targets for number of outbound calls, qualified leads passed and pipeline contribution. • Work within an assigned territory to qualify, develop, and mature marketing supplied leads resulting in high quality sales opportunities for Account Executives • Qualify sales leads from integrated marketing campaigns. • Uncover needs at each level of an organization, and match with well-articulated value proposition. • Perform research on companies as a component of lead generation and qualification activities utilizing various prospecting technologies that the company has invested in. • Develop concise and detailed summaries of qualified leads for Territory Reps, focused on an acute understanding of a prospect’s business pain and infrastructure. • Update prospect database with conversations, competitive information, company size, decision making criteria and other pertinent information. • Attend and participate in weekly/monthly assigned Corporate Sales team meetings. • Provide feedback and improvements to Sales Development program and Marketing process. • Work closely as part of TraceLink’s sales team and with the marketing team to effectively target and develop messages to gain pipeline • Provide qualitative and quantitative feedback to marketing, sales, channel partners and other special campaign team members. • Quantitative elements include company profiling, lead to opportunity conversion, sales pipeline, and similar metrics on assigned special projects. • Qualitative elements include trends, conversation topics, lead / contact interest and perspective. 
Job ID
2021-2438