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Search Results Page 3 of 5

Job Locations US-MA-North Reading
Posted Date 2 months ago(9/7/2021 8:36 AM)
Responsibilities: • Meet and/or exceed daily, weekly, and monthly performance targets for number of outbound calls, qualified leads passed and pipeline contribution. • Work within an assigned territory to qualify, develop, and mature marketing supplied leads resulting in high quality sales opportunities for Account Executives • Qualify sales leads from integrated marketing campaigns. • Uncover needs at each level of an organization, and match with well-articulated value proposition. • Perform research on companies as a component of lead generation and qualification activities utilizing various prospecting technologies that the company has invested in. • Develop concise and detailed summaries of qualified leads for Territory Reps, focused on an acute understanding of a prospect’s business pain and infrastructure. • Update prospect database with conversations, competitive information, company size, decision making criteria and other pertinent information. • Attend and participate in weekly/monthly assigned Corporate Sales team meetings. • Provide feedback and improvements to Sales Development program and Marketing process. • Work closely as part of TraceLink’s sales team and with the marketing team to effectively target and develop messages to gain pipeline • Provide qualitative and quantitative feedback to marketing, sales, channel partners and other special campaign team members. • Quantitative elements include company profiling, lead to opportunity conversion, sales pipeline, and similar metrics on assigned special projects. • Qualitative elements include trends, conversation topics, lead / contact interest and perspective. 
Job ID
2021-2438
Job Locations US-MA-North Reading
Posted Date 3 weeks ago(10/8/2021 12:21 PM)
Role summary   We're looking for driven and passionate engineers to help our growing SRE team. This group is building and expanding on the critical need to maintain visibility and provide scalability of the TraceLink global platform.  As we continue to expand our Infrastructure As Code codebase using Terraform/related toolset and build cloud infrastructure modules, we need help with automated testing of the individual components along with integration and acceptance testing post code deployment on the tested, qualified infrastructure environment. This is a unique opportunity to apply software quality engineering principles to SRE.   You'll have plenty of opportunities to share your strengths, guide us on how to build and test a scalable platform and collaborate closely with various engineering stakeholders. Your expertise as an SDET - building test frameworks to enable automated testing and CI pipeline integration would be extremely valuable as you apply the same concepts to infrastructure test automation.    You will work in a global SRE team, in an inclusive environment with AWS cloud-based deployments and focus on ensuring services are running smoothly, continuously assess opportunities to improve quality, performance, service availability and reliability, optimize AWS resources usage across multiple environments to deliver cost effective services to the engineering organization with the help of infrastructure and app metrics you will help refine and drive towards building an observability platform Responsibilities - Help reduce SRE’s manual toil via automation - Design, develop tooling and execute infrastructure automation tests in a cloud environment. - Extend and maintain automation frameworks. - Prepare and present clear reports on defect findings that allow SRE developers to quickly and accurately reproduce problems - Troubleshoot, help fix and verify defects - Participate in code reviews, security compliance audits, identify potential bugs, bad coding practices and duplicate code through static analysis - Collaborate with product focussed QA engineers and developers to understand issues in regards to quality, performance and reliability and help design chaos game day experiment
Job ID
2021-2437
Job Locations US-Remote
Posted Date 1 month ago(9/17/2021 5:20 PM)
- Establish an annual editorial calendar - Build a world class thought leadership center, optimized for SEO and traffic generation. - Establish and manage an industry practitioner editorial advisory board - Gather input into editorial themes and share insights, provide training, and create agile supply chain vision presentations for Sales. - Develop the strategic plan for AgileSupplyChain.com - Manage public relations and analyst relations activities - Own social channel engagement - Design the themes and messaging for agile supply chain applications. - Effectively engage with branding agencies. - Lead in the execution of customer events and establish regional workshops to attract supply chain leaders. - Head our community efforts, and drive enrollment.
Job ID
2021-2433
Job Locations US-MA-North Reading
Posted Date 3 weeks ago(10/8/2021 12:21 PM)
Responsibilities   The Analytics Architect is responsible for the design and oversight of the technical implementation of the application components that make up Tracelink’s cloud-based analytics platform. The Architect reports to the Director of Platform Architecture.  You will: - Be a thought leader on architecture and design of cloud-based analytics applications that provide mission-critical functionality and support high transaction volume; - Prototype and in some cases implement the underlying code to advance analytics application functionality in advance of or coordination with the development teams; - Provide technical oversight of development team responsible for delivering the applications; - Provide high-level analysis and design reviews to apply appropriate technologies and architecture to solve conceptual problems; ensure design, structure, and content meet performance guidelines; - Develop software that takes best advantage of our cloud-based fully distributed architecture; - Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink; recommend extension, expansion, and update of technology standards, practices, and methodologies; - Participate as a member of the CTO technology leadership team to represent the application development teams within the organization and provide input to other product areas represented by other team members. - Work with engineering to: - Explain and break down designs for team members - Work with team members to go from High-Level Design to detailed technical designs - Be hands-on in developing software  - Coordinate with other architects and program managers to create designs that meet business needs - Lead full system debugging efforts - Perform Performance investigations and analysis of new and existing designs - Provide guidance in the form of technical mentorship and the enumeration of best practices and guidelines - Critically that the candidate can communicate effectively both through written and verbal interactions  - Stay abreast of current trends or new technologies to keep the platform up to date
Job ID
2021-2432
Job Locations UK-Remote
Posted Date 2 months ago(8/26/2021 8:32 AM)
Responsibilities - Aggressively engage with multiple contacts at prospects via telephone, email, web and in person meetings to educate and drive them through the sales process - Define sales strategies working collaboratively with sales team and management  - Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers - Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner - Manage all aspects of the close process - Build and execute a sales plan to achieve revenue targets on a quarterly basis - Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities - Work collaboratively with other team members to share information, expertise and market feedback
Job ID
2021-2431
Job Locations ES-Remote
Posted Date 2 months ago(9/7/2021 4:55 AM)
Responsibilities - Aggressively engage with multiple contacts at prospects via telephone, email, web and in person meetings to educate and drive them through the sales process - Define sales strategies working collaboratively with sales team and management  - Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers - Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner - Manage all aspects of the close process - Build and execute a sales plan to achieve revenue targets on a quarterly basis - Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities - Work collaboratively with other team members to share information, expertise and market feedback
Job ID
2021-2430
Job Locations US-Remote
Posted Date 2 months ago(8/18/2021 9:07 AM)
Responsibilities: Candidates are responsible for the following: Writing - Author, design, and maintain numerous complex documents including Release Notes, Online Help Documentation, Help Center Documentation, API Documentation, Configuration Guides, and Installation Guides while maintaining cross-functional relationships with subject matter experts (SMEs). - Research and synthesize highly technical application integration information by SMEs and product managers while also consuming requirements documents, specifications, and user stories. Specifically gathering message data, potential exceptions, and data samples while building operational context (use cases) around the gathered requirements. - Author, design, and maintain developer documents including SOAP, REST, and asynchronous API Guides. - Conduct unit testing on documentation as needed. - Collaborate with teammates ensuring Technical Communication styles and standards by conducting peer edits while further influencing styles and standards and information architecture (i.e. the documentation experience). - Liaise with stakeholders to ensure that the documentation meets the expectations and deadlines of the assigned Product Teams. - Study new findings in the Tech Comm industry to ensure the documentation does not run stale. Subject Matter Expert - Serves as a “go to” for more junior personnel regarding writing and design questions. - Proficient in MadCap Flare or comparable authoring tool to assess the documentation including styling and navigation (for both Online and Print). - Experienced in Content Management and is able to drive for shared content across multiple documentation teams.  - Firm understanding of authoring international content and therefore able to conduct editorials or consults as needed. - Exhibits strong technical knowledge about team deliverables and processes. Project Management - Demonstrates an understanding of the Document Development Life Cycle (DDLC) and coordinates milestones as project needs evolve, while tracking DDLC milestones in JIRA. - Ability to understand TraceLink’s Software Development Life Cycle (SDLC) and act as a driving force in Product Management to ensure customer-friendly and useful Release Documentation is available. - Proactive in removing impediments for self and others, while also knowing when to escalate to Technical Communications leadership. - Reports metrics and analytics to Team Lead (via JIRA). - Participates in the Agile ceremonies within both assigned Product Team and Documentation Group, and influences process enhancements based on documentation needs and improvements. - Facilitates Technical Review process for each deliverable by liaising with Product Management and technical SMEs to ensure technical accuracy and documentation quality. - Ability to work cross-functionally with teams outside of Product Management to ensure alignment in documentation standards while capturing complex real-world customer impacts. 
Job ID
2021-2423
Job Locations IN-Pune
Posted Date 2 months ago(8/18/2021 9:44 AM)
- Develop procedures and workflows to drive efficiency, consistency and accuracy for deliverables - Executive-level communications of program and individual project status - Project management for all sizes and types of projects - Work independently to manage cross-program initiatives and projects - Lead project meetings to collect status and drive actions to completion - Provide regular status updates and escalate issues to the management team for active projects and releases that they own - Identify and raise visibility to any critical issues that are at risk for not being addressed in a release in accordance with customer expectations - Establish metrics and KPIs for projects and drive changes that will influence positive measures - Identify and improve project release processes when and where appropriate - Drive effective teamwork and collaboration across multiple groups with competing priorities - Escalate issues when appropriate to management for resolution when the cross-functional teams are unable to arrive at a mutually agreeable solution relating to product release schedule and scope - Work with Product Team to ensure work is prioritized to provide highest value to the customer in different market segments and regions - Assist Product Managers, Engineering & Architecture Leads in work break down and sequencing activities - Ensure Product Team members fully understand the intent of the features as described by the Product Managers - Develop and maintain expertise in evolving country/region specific regulatory requirements in order to contribute to Product Team discussions - Facilitate daily bug triage meeting - Participate in product release “on call” rotation - Schedule and facilitate cross functional release push meetings - Steward release features and fixes through lifecycle (focus on documentation and approvals) - Ensure that engineering, architecture, services, compliance, product management, operations, security and other groups are represented at release planning activities and that each group has their points of view fairly considered in the scoping discussions - Mentor junior team members - Perform other duties as required - Up to 10% travel required
Job ID
2021-2421
Job Locations UK-Uxbridge | UK-Remote
Posted Date 2 months ago(8/12/2021 8:55 AM)
Responsibilities  - Configure customer environments using TraceLink best practices and Work Instructions.  - Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.  - Translate customer user stories into requirements to create and modify solutions using our low code / no code application. - Write technical design documents where required.  - Provide subject matter expertise on TraceLink’s data interfaces.  - Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).  - Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.  - Provide guidance on how global government regulations impact TraceLink configurations.  - Log product enhancements and defects into the TraceLink tracking systems.  - Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.   
Job ID
2021-2419
Job Locations BR-Remote
Posted Date 2 months ago(8/12/2021 8:55 AM)
Responsibilities - Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner. - Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques. - Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
Job ID
2021-2417
Job Locations IN-Pune
Posted Date 2 months ago(8/23/2021 7:51 AM)
Responsibilities - Serve as the business analyst resource and help ship quality deliverables across ERP financial applications - As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives - Orchestrate and balance development work across multiple business units releasing value-add capabilities on a regular basis - Works closely with business partners to understand processes, gaps and goals  - Lead Business Requirements sessions and Interview cross functional Subject Matter Experts (SMEs) to elicit business requirements - Analyze existing and future state business processes, systems and flows of data  - Develop and maintain documentation related to developing and modifying business processes and systems - Partner with business, internal and external technology teams to define associated system requirements and solutions  - Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)  - Acts as the liaison between the business units, technology teams and support teams - Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding - Manage agile development processes and backlog items - Orchestrate and execute technology evaluations, RFPs and POCs relating to new capabilities and integrations - Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices. Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection
Job ID
2021-2414
Job Locations IN-Pune
Posted Date 2 months ago(8/23/2021 8:00 AM)
Responsibilities - Interact directly with global groups and Business stakeholders, understand their pain points and act as a bridge between business and technical team. Converting the requirements into deliverable solutions. - Conduct meetings to drive engagement, understanding and to generate new ideas with the development group to help drive ways of thinking and clarity on requirements and business outcomes. - Work towards training and gathering of the necessities for a management plan, and also gather and make business cases as well as the functional requirements documents. - Ability to understand and model business processes accurately. Create data flow diagrams (Data Modeling) and various process flow diagrams to enable a better understanding of the system and process. - Ability to transform, adapt and/or improve Business Processes (Business Process Optimisation/Transformation) - Work with Implementation Colleagues to support design/creation of necessary training materials and, if required, conduct internal training sessions for business users who are using the new functionalities.  - Provide the Implementation team and Stakeholders the Go-Live Support. - Understanding of Business Objects and documenting the data models and data migration requirements as part of any business process translation into Salesforce (ie need to move all the existing data into the new system) - Understanding of one to one, one to many and many to many data relationships and how business data is modeled within large organisations and the ability to document and data map the existing data models, ie the BA needs to know that in the requirements, data migration and business objects are a large part of bringing a process into Salesforce so they need to capture requirements about this. - Manage agile development processes and backlog items - Lead business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance through testing & post implementation Support - Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required - Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences - Actively promote and educate teams and stakeholders on Industry best practices for Sales and Services. - Be a team player with ability to drive for win-win solutions across multiple competing interests  
Job ID
2021-2413
Job Locations US-MA-North Reading
Posted Date 3 weeks ago(10/8/2021 12:21 PM)
Responsibilities   The Senior Software Engineer - Opus will have a leadership role in the design, implementation and maintenance of key platform applications and our integrated software development applications within a sophisticated, AWS EKS hosted, reactive, cloud platform.  Your responsibilities will include: - Develop highly optimized software that is the cornerstone of our RxJava, Vert.x based platform, as well as platform deployed Javascript microservices - Bring creativity and collaboration to design and problem solving - Write code with quality in mind; proficient in writing unit tests to ensure high code quality - Work closely with our QA team; assist with test planning as appropriate - Work independently, leading others or in collaboration to accomplish tasks and large initiatives. - Grasp business knowledge quickly - Work with your team to estimate tasks, and provide regular status updates as part of our scrum-based Agile development process - Actively participate in all phases of the software development lifecycle setting the standard for quality by example and through formal processes such as code review.
Job ID
2021-2408
Job Locations US-MA-North Reading
Posted Date 3 weeks ago(10/8/2021 12:21 PM)
Responsibilities - As a member of the SRE core team, ensure high availability, performance and reliability expected by our customers and delivery to defined OKRs - Collaborate with engineering and business stakeholders to maintain and refine the backlog of user epics for prioritized opportunities.  - Design, build, document, test new tools and technologies as part of an Agile development team. Maintain and improve these to eliminate bugs, increase performance/efficiency, or extend capabilities - Lead code reviews, systems design and architectural sessions to ensure that our platform and supporting services are developed/deployed using best practices.  - Drive the testing, diagnosis and troubleshooting as part of a CI/CD pipeline and test automation, always expanding and improving the testing coverage. Help design and implement self-healing, resiliency patterns. - Help implement cloud engineering team’s OKRs to achieve business goals    - Play an active role in the development process, deliver on commitments, communicate issues, work with others both in the team and in other teams - Offer suggestions on how to improve tools and/or processes and help define our sprint epics, stories based on business priorities - Lead planned releases or any outage triage that impact the infrastructure and collaborate closely with CloudOps. Lead blameless postmortems, refine playbooks to reduce MTTR
Job ID
2021-2407
Job Locations US-Remote
Posted Date 1 month ago(9/17/2021 7:29 PM)
Responsibilities: - Provide strategy for growing and maintaining TraceLink’s QMS, aligned with applicable industry and global GxP regulations (e.g., 21 CFR Part 11, Data Integrity, GxP) and corporate strategic goals - Ensure QMS maintenance activities for ongoing ISO 9001 certification, embracing a risk-based framework for policies and procedures - Maintain existing corporate certifications and identify opportunities for additional certifications - Manage the Internal Audit Program including strategy, schedule, and act as Lead Auditor (certification required)     - Monitor compliance to the QMS and relevant global regulations - Author Audit Plans, Reports and Certificates - Follow up on audit findings and responses - Manage the electronic Document Management System and strategy - Manage revision and approval process of QMS procedures, including but not limited to: periodic SOP reviews, change control, document management, control of records, and good documentation practices (GDocP) - Work with process owners to build new processes/workflows as the QMS grows - Provide expertise related to applicable regulatory requirements and implementing risk-based processes - Manage Annual Management Review Meeting coordination, meeting minutes, and follow up - Perform vendor qualifications for GxP vendors per company policies and maintain a vendor audit schedule - Manage the electronic Learning Management System, QMS training requirements and records - Support the Customer Audit program and provide input for responses to customer audit reports in assigned areas of responsibility (e.g., QMS, internal audits, training) - Develop and maintain metrics/KPIs for assigned areas of responsibility and report to senior management - Support the Corrective and Preventive Action (CAPA) program for assigned areas of responsibility; collaborate with department managers to address and manage CAPAs to improve customer satisfaction and support continual improvements - Stay abreast of relevant industry and global regulations and standards; provide guidance and expertise for QMS development and to the global organization in the areas of QMS regulatory compliance and quality - Provide input and guidance from a regulatory and quality perspective to functional areas to facilitate decision making related to quality systems, product development/release, delivery of services, other - Provide support towards the improvement of quality system, training, and records management programs across the organization
Job ID
2021-2397
Job Locations IN-Pune
Posted Date 4 months ago(7/7/2021 3:14 PM)
- Operational support of TraceLink’s Kubernetes, Docker and J2EE services operating in the AWS cloud platform, including the monitoring and management of systems and application health, security, performance, and metrics, as well as the implementation of tools/scripts required to support these tasks. - Monitors and supports AWS EC2 instances, volumes and other services such as Kubernetes, Docker containers, Elasticsearch, S3, RDS, Elasticache, Redshift, DynamoDB through their entire lifecycle supporting multiple customer-facing and internal application environments. - Rotates on a monthly basis between India and US working hours to support an international team and respond to any system, application, or network issues that may arise. - Participates in an on-call rotation providing operational support during working and non-working hours. - Performs software releases, typically during non-working hours - Operates as an agent in the Cloud Operations ticketing system.  This includes performing service configurations, providing logs, answering questions, and carrying out periodic maintenance tasks. - Recommends improvements to documented operating procedures and runbooks supporting Tracelink’s cloud-based products. - Configures TraceLink’s embedded EDI commercial solution providing AS2, SFTP and HTTP post file transfer. - Communicates with all parts of the TraceLink organization, in both verbal and written capacities. - Assists personnel from other departments in the company to ensure that they have the access and information that they need to perform their assigned tasks.
Job ID
2021-2378
Job Locations US-MA-North Reading
Posted Date 7 hours ago(10/25/2021 5:18 PM)
Responsibilities:  - Understand and translate business needs into data models supporting long-term solutions • Create logical and physical data models using best practices to ensure high data quality and reduce redundancy • Optimize and update logical and physical data models to support new and existing applications • Develop best practices for standard naming conventions used in business object metadata/schema to ensure consistency of the data model • Develop best practices for standard naming conventions used for interface definition and parameters • Perform reverse engineering of physical data models from code and existing data databases • Create and document API interface specifications • Define and apply best practices for API design across all system interfaces including both synchronous and asynchronous messages • Ensuring consistency across a wide range of interfaces • Management of API definitions that create, read, update, and delete data • Define the input arguments, data validation, and expected results or response • Define and document the rules or conditions to be enforced to ensure data consistency • Ensure API interfaces are aligned with product user interface functionality • Document use cases for API usage • Serve as the product expert for all API interfaces (existing and new) • Stay current on API trends in the industry, paying special attention to market leaders and applying those trends to TraceLink’s API interfaces where appropriate • Ensure backward compatibility of API changes to ensure customer and partner integration continuity
Job ID
2021-2371
Job Locations BR-Remote
Posted Date 4 weeks ago(9/30/2021 8:30 AM)
Responsibilities: The successful candidate will sell directly to existing customer and prospect accounts and be responsible for developing new accounts in the region. With a consultative sales approach, you will manage the entire sales process from initial outreach through contract negotiations. You will work collaboratively with a Sales Development Representative to prospect into named targets throughout the US and work collaboratively with a Solutions Consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink. This position will require in-person sales meetings and presentations which represent travel to assigned accounts (up to 50% travel anticipated).
Job ID
2021-2361
Job Locations UK-Uxbridge
Posted Date 4 months ago(6/25/2021 6:21 AM)
- Meet and/or exceed daily, weekly, and monthly performance targets for number of outbound calls, qualified sales opportunities passed and pipeline contribution. - Work within an assigned territory to qualify, develop, and mature marketing supplied leads resulting in high quality sales opportunities for Account Executives. - Uncover needs at each level of an organization, and match with well-articulated value proposition. - Perform research on companies as a component of opportunity qualification and creation activities utilizing various prospecting technologies that the company has invested in. - Develop concise and detailed summaries of qualified potential opportunities for Account Executives, focused on an acute understanding of the prospect’s business pain and infrastructure. - Update prospect database with conversations, competitive intel, company size, decision making criteria and other pertinent information. - Attend and participate in weekly/monthly assigned Sales team meetings. - Provide feedback and improvements to Sales Development program and Marketing process. - Provide qualitative and quantitative feedback to marketing, sales, channel partners and Executive Team.
Job ID
2021-2360
Job Locations SG-Singapore
Posted Date 4 months ago(6/16/2021 5:06 AM)
- Achieve quarterly and annual channel sales targets - Identify, recruit, enable and go-to-market with Solution Partners to achieve sales goals - Identify Solution Partners with specific business expertise to develop new markets/segments - Working closely with the regional Sales Leadership teams to leverage partners in the sales cycle and ensure successful joint project execution - Periodic business review calls/meetings with key partners to identify target accounts, joint account mapping, forecasting, business & pipeline reviews, GTM strategy and positioning of newer solutions. - Supporting regional sales activities: seminars/webinars, sales meetings and contract negotiations - Document all partner activities in SalesForce.com - Reporting quarterly results to Sales Management & Sr. Executives
Job ID
2021-2358