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Search Results Page 1 of 5

Job Locations UK-Uxbridge | UK-Remote
Posted Date 6 days ago(10/19/2021 6:16 PM)
Job Responsibilities - Serve as the customer’s chief advocate within TraceLink - Partner intensely with customers and help them realize value for their investment in TraceLink’s suite of supply chain digitalization products - Partner with TraceLink’s pre-sales teams in Solution Consulting and Value Engineering to deeply understand customer challenges and objectives during the sales process - Learn customer business processes and use your industry experience in supply chain and software products to help customers adopt and expand usage of TraceLink products - Enthusiastically engage customers through virtual and in-person events designed to highlight creative ways that customers can use and gain value from licensed products - Gather customer feedback about ways TraceLink can improve processes and products  - Host regular workshops with executive leaders and champions in customer accounts to ensure they understand how the customer’s goals are being executed on - Influence future customer lifetime value through higher product adoption, product expansion, customer satisfaction, and overall health scores - Identify and coordinate where customers require additional training and enablement with TraceLink support resources  
Job ID
2021-2511
Job Locations US-MA-North Reading
Posted Date 7 days ago(10/19/2021 9:51 AM)
Software Engineer in Test (TraceLink, Inc. – Wilmington, MA): Build tooling for automated testing of the TraceLink application.  Specific duties include:   - Provide architectural input for software development efforts utilizing a thorough understanding of various technologies such as web applications, relational and NoSQL databases, information security, and cloud-based services. - Design, build, test and support software that takes best advantage of our cloud-based fully-distributed architecture. - Create testing tools that can be configured and used by non-developers; - Provide high-level analysis to apply appropriate technologies and architecture to solve conceptual problems, and provide architectural input into the test automation infrastructure and other team member’s test plans. - Lead team and work in collaboration to accomplish tasks and large initiatives. - Mentor new hires; - Execute tests, identify issues, raise bugs and work in collaboration with testers and developers to solve them. - Collaborate with product owners, other product stakeholders, and team members. - Perform deep dives into system, reliability, and performance issues and troubleshoot issues across the entire stack: cloud infrastructure, third-party software, application and network. - Develop Test plans, identify risks and estimate work. - Review and analyze current systems and processes, matched against user needs and business requirements to determine technical requirements to implement the identified test strategies. - Use Helm and Docker for runtime environment of the CI/CD to build, deploy and test into kubernetes clusters. - Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product. - Maintain, support, build and deploy existing applications through knowledge of open source development tools like Maven and IntelliJ IDE. - Build framework for automated testing of the TraceLink application to programmatically interface with the application using a variety of B2B messaging protocols as well as both REST-based and SOAP-based web services. - Build Jenkins pipeline to run test suite simulating real-world transaction volumes involving potentially millions of transactions per day; - Participate in scrum-based Agile development process. - Integrate and test the compatibility of 3rd party components as appropriate. - Automate customer reported usecases and add it to nightly regression suite. - Research and remain informed of new technologies and tools, and how such technologies could be applied at TraceLink, and recommend extension, expansion, and update of technology standards, practices, and methodologies.
Job ID
2021-2508
Job Locations US-Remote
Posted Date 5 days ago(10/21/2021 5:46 AM)
- Take primary responsibility for the strategy and execution of prospecting and recruiting “Solution Partners” in North America. - Cultivate lasting relationships with key partners to build a strong pipeline and ensure targets are achieved - Working closely with the Sales Leadership teams internally to leverage partners in the sales cycle and ensure successful project execution - Document all partner activities in SalesForce.com - Assist in the development of partner specific marketing campaigns - Drive overall business performance, ensuring partners are engaged - Outstanding verbal, written, organizational, and interpersonal skills - Proven success in a fast-paced, challenging and dynamic startup environment - BA/BS degree required
Job ID
2021-2504
Job Locations IN-Pune
Posted Date 6 days ago(10/19/2021 4:19 PM)
- Independently handle vendor invoice processing in a time sensitive manner for all TraceLink entities - Support and maintain the company’s AP policy - Resolve queries from internal and external stakeholders related to invoice and payment status - Escalate issues on a timely basis to facilitate quick resolution - Reconcile company credit card transactions - Assist with month end close activities as it relates to expense management, including the preparation of monthly journal entries and other reconciliations, as required - Ability to use independent judgement to recognize and resolve problems when reviewing application of the company’s policy - Identify and implement business process improvements in the AP process - Assist with auditing employee expense reports, checking for reasonablness and compliance with the company's Travel and Expense policy - Perform other duties as needed
Job ID
2021-2501
Job Locations US-MA-North Reading
Posted Date 2 weeks ago(10/14/2021 8:25 AM)
Responsibilities   - Assisting with architectural design with emphasis on performance and scalability - Writing enterprise quality code and unit tests - Mentoring junior engineers - Code reviewing your peers - Coordinating across teams for cross-team projects - Participating in regular strategy and planning meetings   Demonstrated interest in complex engineering solutions such as Data Streaming, Big Data, Scalability, Data Lake Excellent quantitative and problem-solving skills Strong communication skills Desire to work in a team environment
Job ID
2021-2500
Job Locations US-Remote
Posted Date 2 weeks ago(10/12/2021 1:40 PM)
The Solution Consulting Director is responsible for leading the Global Agile Process Teams (APT) Solution Consulting Team in their efforts to own the technical aspects of the sales engagement process. Solution Consulting team plays a critical role in mapping Tracelink's solutions to our customer's requirements and creating the business case for Tracelink's solutions with customers. - Reviewing sales opportunities and assigning team members - Manage, review and respond to RFP / RFI - Responsible for hiring and onboarding new team members for the APT team - Responsible for providing on-going training to the team members including solution mapping, reinforcing TraceLink’s value proposition through presentations, product demonstration and proof of concepts - Meeting with prospects and existing customers to ensure team is achieving and exceeding expectations - Reviewing Solution Consulting processes and identifying opportunities for improvement - Effectively measuring performance of the team and motivating the team towards excellence - Participating and providing oversight in high profile sales opportunities to ensure win - Lead the team in learning new solution and applications
Job ID
2021-2499
Job Locations BR-Remote
Posted Date 2 weeks ago(10/12/2021 1:25 PM)
- Gather and assess client’s business needs and technical requirements and define the appropriate solutions - Work with the sales team to develop and support the client relationships throughout the customer journey - Address customer’s questions in a clear and comprehensive manner to ensure customer satisfaction. - Respond to Customer Request for Proposals and Information (RFP/RFI) - Provide customer specific industry domain expertise during the sales process  - Conduct solutions workshops as part of the sales process - Ability to identify customer challenges and quantify the associated value of the TL solutions - Manage and deliver compelling product demonstrations to prospective clients. - Work with product management, internal services teams and external solution/services partners to optimize client value - Provide consistent and effective communication, both internally and externally. - Understand and deliver the value proposition of TraceLink’s solutions
Job ID
2021-2498
Job Locations IN-Mumbai
Posted Date 2 weeks ago(10/13/2021 5:39 AM)
- Gather and assess client’s business needs and technical requirements and define the appropriate solutions - Work with the sales team to develop and support the client relationships throughout the customer journey - Address customer’s questions in a clear and comprehensive manner to ensure customer satisfaction. - Respond to Customer Request for Proposals and Information (RFP/RFI) - Provide customer specific industry domain expertise during the sales process  - Conduct solutions workshops as part of the sales process - Ability to identify customer challenges and quantify the associated value of the TL solutions - Manage and deliver compelling product demonstrations to prospective clients. - Work with product management, internal services teams and external solution/services partners to optimize client value - Provide consistent and effective communication, both internally and externally. - Understand and deliver the value proposition of TraceLink’s solutions
Job ID
2021-2497
Job Locations IN-Pune
Posted Date 2 weeks ago(10/13/2021 9:57 AM)
- Provide direct report responsibility for all India-based Program and Project Managers  - Coordinate with TraceLink US office Product teams on new product development and sustaining engineering initiatives - Provide oversight for Program Management execution of the software development lifecycle - Ensure that all Program Management artifacts are produced efficiently and effectively by the team - Develop subject matter expertise in TraceLink Track and Trace/Compliance applications, TraceLink’s Opus Platform and Opus Platform applications, and supply chain principles - Provide regular Executive-level status updates for all India-based team activities - Establish metrics and KPIs for projects and drive changes that will influence positive measures - Motivate the team to achieve organizational goals, set the team up for success - Create a pleasant working environment that inspires the team - Act as a senior resource, overseeing and leading other team members, on large, complex, high-profile or challenging projects to ensure consistently superior standards - Collaborate with team members on continuous improvement initiatives - Develop and maintain expertise in evolving technologies internally and industry-wide - Perform other duties as required - Up to 10% travel required
Job ID
2021-2495
Job Locations US-MA-North Reading
Posted Date 2 weeks ago(10/11/2021 9:47 AM)
- Lead and manage a large global team of inside Sales Development Reps(SDRs) that partner with our field sales team to deliver qualified opportunities to the account executives - Manage existing Sales Operations  team - Manage existing RFX team - Own Field training and enablement for all geographies - Own SFDC and other sales systems and tools.  This includes the management and prioritization of new systems, functionality, & enhancements - Establish and refine sales management processes, including key performance indicators and dashboards, pipeline management, and account and territory planning. - Provide management with timely and accurate sales reporting - Support quarterly and annual regional and corporate operational and strategic sales reviews, board meetings, sales kickoffs, etc - Assist with pricing strategy, discount analyses, maintain price list and product families. - Partner with senior sales leadership to identify opportunities for sales process and methodology improvement - Facilitate successful implementation of new programs and products through the sales organization by ensuring a well-defined, efficient sales process is in place for launch - Foster an organization of continuous process improvement - Prioritize investments in enabling technologies in support of sales organization productivity - Help define the business plans for client acquisition, supply and revenue generation - Act as an advocate for exceeding customer expectations, knows how to motivate teams and create high levels of engagement and can manage seamlessly on a global basis - Work closely with Product Management and Engineering, providing feedback from customers on product quality and features - Achieve high scores for customer satisfaction and NPS related to the support and renewal functions - Work with Sales management to develop sales performance metrics and assist with territory management
Job ID
2021-2494
Job Locations US-MA-North Reading
Posted Date 3 weeks ago(10/7/2021 1:25 PM)
Build and maintain infrastructure, automation tools and supporting cloud services which will be used to deploy and maintain the core AWS infrastructure components that support company cloud software offerings across the globe.  Specific duties include: - Design, build, document, test new tools and technologies as part of an Agile development team. - Maintain and improve existing tools to eliminate bugs, increase performance and efficiency, and extend capabilities. - Test, diagnose and correct defects as part of a CI/CD pipeline and test automation. - Contribute to effective and thorough documentation on tools and technologies developed by the SRE team. - Play an active role in the development process, deliver on commitments, and communicate issues across multiple teams. - Recommend and implement applicable solutions to monitoring/observability requirements of Tracelink’s Cloud software offerings. - Develop, recommend, and implement ways to improve existing software development tools and/or processes. - Troubleshoot new and existing software and infrastructure implementations when issues arise.
Job ID
2021-2493
Job Locations IN-Pune
Posted Date 2 weeks ago(10/14/2021 5:08 AM)
What will you be doing?   Design  - Deliver innovative design system components for reuse across a wide variety of application experiences, including mobile and web  - Quickly iterates on multiple interactive design solutions and works through details. - Delivery against prioritized component and platform roadmaps to ensure design enablement for both internal and external use. - Advocates for design solutions, highlighting inputs that influenced the decisions including business and user goals, demographic and usage data, and research findings. - Develops high level, detailed user flows, mock-ups, and prototypes to effectively communicate interaction and design ideas. - Delivers work that’s not only user-friendly, aesthetically engaging, but which also produces results. - Works alongside engineers and product managers throughout all stages of the production cycle. - Assesses and optimizes the performance of new and existing features by actively participating in user research and assessing performance metrics. - Develops and maintains detailed user-interface specifications. - Presents design work to multiple teams and senior leadership for review and feedback. - Contributes to the group’s shared knowledge of user-centered design and research methodologies.
Job ID
2021-2491
Job Locations US-Remote
Posted Date 2 weeks ago(10/11/2021 3:11 PM)
  This position is responsible for...   TECHNICAL COMMUNICATIONS TEAM MANAGEMENT Work closely with other PM, UX, Services, Marketing and Engineering managers to ensure the consistent planning, reporting, and delivery across all content deliverables. Report key performance indicators (KPIs), analytics, and other key metrics to Product Management Leadership to offer insight and input into future content direction. Mentor and guide various writing professionals across vast areas of interest, such as user content, developer content, content management, information architecture, and UX Copy.    DOCUMENT DEVELOPMENT LIFE CYCLE Partner with Product Management on continual content demands and governance. Guide solution definition through persoane, Information Architecture (IA), and UX copy patterns to ensure consistent execution. Ensure the team is set up with proper process and tooling to execute rapid and iterative content generation to scale, across a vast product portfolio.   TRACELINK’S CONTENT ECOSYSTEM Deliver and drive the evolution of solution content (desktop and mobile help centers inclusive of API reference material and UI procedures), platform experiences (third-party development and customization enablement), and TraceLink’s digital corporate experience that supports revenue generation and delivers on key brand objectives.  In this role you will... - Build and maintain a highly effective team, delivering world-class product documentation in lock step with product releases across the three theme areas (solutions, platform, and digital).   - Own accountability for executing the content strategy, content development, milestone reporting, high-quality documentation delivery, and successful customer enablement for both UI and Developer users.   - Be responsible for the documentation roadmap, including driving project plans and team members to deliver best-in-class documentation appropriate to the domain area in accordance with product release schedules, while constantly raising the bar on current documentation features and approaches.   - Coordinate, scope, plan, track, and report against project plans across multiple work streams. - Become a subject matter expert (SME) for TraceLink technology and build strong relationships by working collaboratively with Product Owners across the organization to ensure that all content developed is in accordance with product best practices, use case models, and presentation techniques.   - Become an expert in our own writing styles and standards, and ensure our teams and third parties adopt, use, and contribute to the consistent usage of these standards across the entire product ecosystem. - Utilize your technical proficiency in UI content and copy, as well as developer content and relations, by owning and managing multiple research, writing, and content management efforts, including roadmaps and staffing, across multiple products and teams. - Identify skill gaps within the team and work to fill gaps with talent, experience or training. - Coach, mentor, lead, and provide career guidance and development to multidisciplinary writing professionals across the globe. - Leverage latest technical writing methods, such as collaborative writing, self-service content, “walk me” copy, and more. - Work with product owners and architects to develop realistic multi-generational product plans that properly prioritize, scope, and plan for research, drafting, editorials, document design, technical reviews, UX copy, and other key DDLC milestones at all phases of the product development process.  - Work with product owners and Product Management Leadership to understand market needs and content vision, and ensure that vision is translated into a content experience using our writing styles and standards as well as our anthem design standards.  
Job ID
2021-2490
Job Locations UK-Uxbridge
Posted Date 2 weeks ago(10/13/2021 4:44 AM)
- Meet and/or exceed daily, weekly, and monthly performance targets for number of outbound calls, qualified sales opportunities passed and pipeline contribution. - Work within an assigned territory to qualify, develop, and mature marketing supplied leads resulting in high quality sales opportunities for Account Executives. - Uncover needs at each level of an organization, and match with well-articulated value proposition. - Perform research on companies as a component of opportunity qualification and creation activities utilizing various prospecting technologies that the company has invested in. - Develop concise and detailed summaries of qualified potential opportunities for Account Executives, focused on an acute understanding of the prospect’s business pain and infrastructure. - Update prospect database with conversations, competitive intel, company size, decision making criteria and other pertinent information. - Attend and participate in weekly/monthly assigned Sales team meetings. - Provide feedback and improvements to Sales Development program and Marketing process. - Provide qualitative and quantitative feedback to marketing, sales, channel partners and Executive Team.
Job ID
2021-2488
Job Locations IN-Mumbai
Posted Date 3 weeks ago(10/7/2021 5:25 PM)
Responsibilities - Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner. - Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques. - Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues. - You are expected to provide shift work for Global Support across multiple geographical locations,  we work in 24*7 model
Job ID
2021-2487
Job Locations US-MA-North Reading | US-Remote
Posted Date 3 weeks ago(10/6/2021 2:56 PM)
Job Responsibilities - Serve as the customer’s chief advocate within TraceLink - Partner intensely with customers and help them realize value for their investment in TraceLink’s suite of supply chain digitalization products - Partner with TraceLink’s pre-sales teams in Solution Consulting and Value Engineering to deeply understand customer challenges and objectives during the sales process - Learn customer business processes and use your industry experience in supply chain and software products to help customers adopt and expand usage of TraceLink products - Enthusiastically engage customers through virtual and in-person events designed to highlight creative ways that customers can use and gain value from licensed products - Gather customer feedback about ways TraceLink can improve processes and products  - Host regular workshops with executive leaders and champions in customer accounts to ensure they understand how the customer’s goals are being executed on - Influence future customer lifetime value through higher product adoption, product expansion, customer satisfaction, and overall health scores - Identify and coordinate where customers require additional training and enablement with TraceLink support resources  
Job ID
2021-2486
Job Locations UK-Remote
Posted Date 3 weeks ago(10/8/2021 10:16 AM)
- Develop and maintain TraceLink specific value assets such as industry content, benchmarks, and value calculation tools.  Enable the field sales teams on the proper use of these tools. - Partner with field sales teams to identify revenue opportunities, create account strategies, and execute sales plays. - Lead customer engagements to assess strategic objectives, identify key improvement opportunities, align TraceLink solutions and develop/present board-level justification for change including business cases. - Collaborate with customers, services, and customer success to establish value management practices which includes regularly benchmarking for best practices and measuring realized value. - Drive the development of the TraceLink brand through thought leadership delivered through content creation and presentations, social and traditional media interviews, etc.
Job ID
2021-2485
Job Locations IN-Pune | IN-Remote
Posted Date 3 weeks ago(10/4/2021 1:25 PM)
Responsibilities - Configure customer environments using TraceLink best practices and Work Instructions. - Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.\ - Translate customer user stories into requirements to create and modify solutions using our low code / no code application. - Write technical design documents where required. - Provide subject matter expertise on TraceLink’s data interfaces. - Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.). - Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered. - Provide guidance on how global government regulations impact TraceLink configurations. - Log product enhancements and defects into the TraceLink tracking systems. - Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.
Job ID
2021-2477
Job Locations IN-Pune
Posted Date 1 month ago(9/27/2021 9:31 AM)
● Work with Product Management and other engineers in the company to understand user requirements and application feature sets ● Collaboratively define test strategies for functional, integration and performance testing of a distributed cloud-based product ● Develop and execute test plans, data sets and test configurations ● Track and report metrics of product quality ● Work effectively with managers and team members in other groups within the company including Operations, Services and Development ● Work with Support as needed to resolve customer issues ● Verify defect fixes ● Clearly document your work ● Experience in quality assurance engineering, preferably in testing a sophisticated web- based business application
Job ID
2021-2467
Job Locations FR-Remote
Posted Date 1 month ago(9/22/2021 6:24 PM)
Responsibilities  - Configure customer environments using TraceLink best practices and Work Instructions.  - Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.  - Translate customer user stories into requirements to create and modify solutions using our low code / no code application. - Write technical design documents where required.  - Provide subject matter expertise on TraceLink’s data interfaces.  - Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).  - Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.  - Provide guidance on how global government regulations impact TraceLink configurations.  - Log product enhancements and defects into the TraceLink tracking systems.  - Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.   
Job ID
2021-2465