Technical Consultant (US Shift)

Overview

As the leader in pharmaceutical track & trace serialization software, capturing approximately 60 to 70 percent of the global market – Tracelink continues to innovate and develop bold solutions to complex problems keeping medicines and medical products from the patients and hospitals who need them. In a global market rife with counterfeit drugs, shortages, recalls and distribution gridlocks Tracelink’s team has responded with creation of The Opus Digital Network Platform. The mission of Opus is to create an ecosystem of customers and partners to build digital networks through our multi-enterprise applications. Seamlessly linking companies, people, processes, and systems to create an effortlessly intelligent and agile supply chain - saving time, resources, and effort in an industry where lives depend on it. Our team of talented professionals continue to bring to life this next stage in TraceLink’s mission of creating a network for the greater good, are you ready join?

Technical Consultant

The Technical Consultant is a key resource on the project implementation team and is responsible for executing technical deliverables to enable our customers to integrate their systems and their supply chain trade partners to TraceLink’s Opus Digital Network Platform. This role requires a combination of technical, consultative, and interpersonal skills to be successful.

Responsibilities

• Configure customer environments using TraceLink best practices and Work Instructions.
• Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.\
• Translate customer user stories into requirements to create and modify solutions using our low code / no code application.
• Write technical design documents where required.
• Provide subject matter expertise on TraceLink’s data interfaces.
• Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).
• Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.
• Provide guidance on how global government regulations impact TraceLink configurations.
• Log product enhancements and defects into the TraceLink tracking systems.
• Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.

Qualifications

• Fluent in written and spoken English. Additional language skills may be required depending on geographic assignment.
• BS/BA technical degree or equivalent experience.
• 3 - 4+ years of experience in customer-facing roles, preferably within technology organizations.
• Able to work East Coast timezone business hours (8am EST - 5pm EST)
• Able to travel domestically and internationally as needed (up to 50% travel requirement).

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