Sr. Product Manager - Platform Services

Job Locations US-MA-North Reading
Posted Date 8 hours ago(10/25/2021 5:18 PM)
Job ID
Product Management / UX / Technical Writing


The Opportunity:

TraceLink is seeking a full-time, experienced Product Manager to join our Platform Data Persistence and Infrastructure team. Product Managers are responsible for working with cross-functional teams and customers, managing products from cradle to grave, justifying new product development investments, determining and documenting new product requirements, and facilitating product rollout. If you’re self-motivated, intellectually curious and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team.



  • You will bring “the why” to the table
  • Performing independent research to understand the business value achieved with different technologies, such as Elastisearch, Kafka, Amazon Simple Workflow Service (SWF) - AWS, Apache Airflow, AS2, (s)ftp, EDI VANs , Mulesoft and VLTrader
  • Work closely with architects to understand system tradeoffs for various approaches and describe the business value achieved when using the technologies mentioned above.
  • Work closely with Development and QA to explain the business value achieved through the technologies mentioned above
  • Serve as the voice of the customer (internal and external) for the product
  • Gather requirements from internal and external stakeholders
  • Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood
  • Create and document product requirements and use cases
  • Define product features and functions, and work closely with User Experience team on product UI design mockups
  • Present product ideas and user interface designs to customers to garner feedback
  • Work closely with architects to understand system tradeoffs for various approaches
  • Facilitate discussions around design and implementation approaches to ensure the best approach is selected that meets the requirements and also stays aligned with company direction and timelines
  • Work closely with architects to define common application and administrative services to be used on the next generation platform
  • Participate in scheduling, coordinating and planning product development releases with Development and QA
  • Work closely with Development and QA to resolve issues throughout the development lifecycle
  • Participate in bug triage and prioritization
  • Review and accept user stories upon completion of development and testing
  • Support the release process
  • Provide status updates on the Product Release efforts
  • Serve as product expert; provide secondary support to Sales and Professional Services
  • Work with Marketing to contribute to creation of marketing materials and messaging
  • Provide demos, presentations, support analyst briefings
  • Up to 10% travel required


Skills and Requirements:

  • Direct experience with technologies such as Elastisearch, Kafka, Amazon Simple Workflow Service (SWF), Apache Airflow, AS2, (s)ftp, EDI VANs, Mulesoft and VLTrader
  • 5+ years of experience as a product manager
  • Technical degree (engineering and/or computer science)
  • Software company experience where SaaS and/or cloud deployment environments are used
  • Knowledge of SOAP and REST web service APIs and their application
  • Knowledge of micro-services and their application


Helpful Skills and Experience:

  • Experience with enterprise software: ERP, PLM, Workflow Systems, Document Management Systems
  • Experience building or specifying platform systems such as SAP, Oracle, MatrixOne, Enovia, PegaSystems,, or SharePoint
  • Knowledge of AWS and/or Azure cloud platforms
  • Implementation or requirements definition experience with enterprise software


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