Senior Cloud Operations Engineer- Rotational shift (US & India)

Job Locations IN-Pune
Posted Date 2 months ago(5/20/2021 12:12 PM)
Job ID
Cloud Ops / Security / IT


TraceLink is seeking a Senior Cloud Operations Engineer I with a strong background in Red Hat / CentOS Linux familiar with J2EE web applications and Docker containers to join the Cloud Operations team supporting Tracelink’s Life Sciences Cloud products.


The Senior Cloud Operations Engineer I is a key member of the team responsible for the operations, maintenance and monitoring of TraceLink’s cloud-based software providing Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) products to the pharmaceutical and other industries.  Operating entirely in the Amazon Web Services cloud, TraceLink’s Life Sciences Cloud consists of Linux servers, docker containers and  java services.  Building off a strong background in Linux, this person will manage systems, scripts and tools to keep Tracelink’s SaaS/PaaS products running at peak performance.  As a member of the On-Call team, this person will rotate monthly between shifts serving US and India hours.  As an agent in the Cloud Operations ticketing system, this person responds to requests for advanced system configuration and troubleshooting issues that occur within all LSC environments from Development to Production.


  • Operational support of TraceLink’s Kubernetes, Docker and J2EE services operating in the AWS cloud platform, including the monitoring and management of systems and application health, security, performance, and metrics, as well as the implementation of any tools/scripts required to support these tasks.
  • Monitors and supports AWS EC2 instances and other AWS services such as Kubernetes, Docker containers
  • Evaluates and recommends improvements and monitoring and automation to support all environments
  • Rotates on a monthly basis between India and US working hours to support an international team and respond to any system, application, or network issues that may arise.
  • Participates in an on-call rotation providing operational support during working and non-working hours.
  • Performs software releases, typically during non-working hours
  • Operates as an agent in the Cloud Operations ticketing system handling the more complex requests.
  • Develops new and improves existing operating procedures and runbooks to support the configuration and maintenance of Tracelink’s cloud-based products.
  • Manages TraceLink’s embedded EDI commercial solution providing AS2, SFTP and HTTP post file transfer.
  • Communicates with all parts of the TraceLink organization, in both verbal and written capacities.
  • Assists personnel from other departments in the company to ensure that they have the access and information that they need to perform their assigned tasks.


  • 6 years of hands-on operational experience supporting J2EE web applications in a SaaS environment. 1 year of J2EE and experience supporting other web application server technologies will be considered.
  • 4 years of Linux/Unix systems administration including OS deployment, package management, user administration, networking, NTP, DNS and advanced troubleshooting.
  • Strong experience utilizing configuration management tools such as puppet, chef and/or ansible
  • Solid foundation in virtualization through the use of AWS EC2, VMWare, Xen, virtual box, etc.
  • Programming: Linux/BASH scripting skills with experience in at least one other common Linux scripting language (Perl, Python, PHP, Boto, Ruby).
  • Experience managing docker containers through Kubernetes highly desired
  • Tools: Experience with 3 or more of the following: Apache, nginx, haproxy clamav, rsyslogd, puppet/chef, SSH/SFTP, vi/vim/nano editors and related technologies.
  • BS Computer Science or related discipline.


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