Technical Account Manager (Remote)

Job Locations DE-Berlin
Posted Date 2 months ago(11/30/2020 3:44 PM)
Job ID
Network Success


TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. The TraceLink Life Sciences Cloud is our network, platform and community that links people, processes and information everywhere from ingredient to patient.


Businesses across the globe, including 17 of the top-20 pharmaceutical companies, trust us to help them manufacture and deliver safe, secure medicines to the patients who need them anywhere in the world. We need game changers ready to break down business barriers, master new technologies and become trusted advisors for some of the largest and fasting growing companies on the planet. How will you challenge yourself? Learn more about TraceLink.


The Opportunity: TraceLink is looking for a talented individual who has a strong balance of interpersonal and technical skills to join the Network Success Team.  As a Network Success Manager, you will be working in an innovative environment and pioneering a new method of data sharing.  The Network Success Managers work with trade partners (suppliers and customers that electronically exchange data with the TraceLink customers) within our network to ensure data is shared successfully.  This multi-faceted role provides education to trade partners, manages relationships with the trade partner through emails and calls, works with the trade partner’s B2B connection and assists with data mapping and testing to ensure successful transactions between parties.


  • Coordinate the execution of customer and partner network-related tasks effectively within the team
  • Manage a high number of ongoing projects in all stages of implementation
  • Report on status weekly to interdepartmental stake holders
  • Collaborate cross-functionally with other teams (e.g. Services) in order to best meet our Customers’ requirements and support their Partners needs and abilities
  • Provide direction and feedback for technical issues and interface with other technology partners externally


  • MUST be living in Germany or UK
  • Bachelor's degree (or equivalent) in a related field required
  • Experience in the pharmaceutical industry, especially with line management preferred
  • Ability to read and work in XML, SAP IDOC, X12
  • Strong teams skills with demonstrated enthusiasm and ability to work in highly cross-functional, globally diverse organizations
  • Strong time management and organization skills
  • Communicate effectively both orally and verbally
  • Strong critical thinking skills when faced with new scenarios, ability to see issues though to a resolution
  • Demonstrates clear and effective written and verbal communication skills in both small and large group settings
  • Ability to work in a fast-paced, dynamic environment; enthusiastic team-player
  • Fluent in English and German a MUST; additional languages a plus (e.g. French, Spanish)


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed