• Customer Success Manager

    Job Locations SG-Remote
    Posted Date 1 week ago(12/7/2018 8:55 AM)
    Job ID
    Customer Success
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    TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. The TraceLink Life Sciences Cloud is our network, platform and community that links people, processes and information everywhere from ingredient to patient.

    Businesses across the globe, including 17 of the top-20 pharmaceutical companies, trust us to help them manufacture and deliver safe, secure medicines to the patients who need them anywhere in the world. We need game changers ready to break down business barriers, master new technologies and become trusted advisors for some of the largest and fasting growing companies on the planet. How will you challenge yourself? Learn more about TraceLink.


    The Opportunity:


    TraceLink is seeking a full-time, experienced Customer Success Manager to join our team. This is not a sales role- we are looking for a relationship builder who will be our customer’s advocate and work with them to create a positive experience.  This role will work directly with Sales, Technical Support and Finance.




    The Customer Success Manager will need to become familiar with our various platform operations and processes and will be responsible for growing and fostering trusted partnerships with our customers. This is a strategic relationship building position working with some of the top leading pharmaceutical manufacturing companies, wholesalers and distributors. The Customer Success Manager will be a main contact and subject matter expert with our customers to ensure their overall success and communicate relevant updates and industry changes as they occur.


    Required Skills and Experience:

    • Previous Account Management or Relationship Management experience
    • Strong teamwork, communication  and cross-group collaboration skills
    • Proven track record of sustaining and growing relationships and ensuring timely renewals
    • Experience with Salesforce and MS Office suite
    • Excellent verbal and written communication skills
    • Excellent organizational and time management skills
    • Ability to communicate and interact with senior executives
    • Bachelor degree required

    Desired Skills and Experience

    • Experience in the pharmaceutical industry is a plus
    • Experience in a SaaS start-up environment preferred
    • Experience in web-based training for clients is a plus
    • Technical Aptitude to dig deep into customer questions
    • Additional language skills is a plus

    If you’re looking to join an exciting, fast-moving company that is at the center of revolutionizing the supply chain for the Life Sciences industry, TraceLink wants to talk to you.


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