TraceLink is seeking a high energy, results oriented customer advocate capable of motivating an existing support team to even higher levels of customer satisfaction. Our current global rating is over 92% satisfaction and we expect you to help us make it even better.
The successful candidate will have a unique combination of strong supervising and coaching experience along with problem solving, technical and interpersonal skills. Handling customer escalations and negotiating solutions with customers are crucial for the role. The target candidate will have experience working with enterprise web applications and UNIX, as well as troubleshooting and solving customer issues.