• Manager, Service Products

    Job Locations US-MA-North Reading
    Posted Date 3 weeks ago(10/1/2018 1:05 PM)
    Job ID
  • ­

    Automated Validation Manager (AVM) is a product designed to assist customers in validating TraceLink’s cloud-based software through automated test execution.  As the Manager of the TraceLink AVM, you will be responsible for owning the AVM product to ensure that it is helping our customers meet their validation requirements for each relevant TraceLink application.



    • Act as the central owner and contact for the AVM product to ensure customer engagement and satisfaction
    • Work cross-functionally across TraceLink departments to manage the AVM roadmap
    • Provide product education and seek feedback on improving the product and supporting services
    • Lead a global team of engineers and specialist to develop AVM to meet customer needs
    • Manage outsourced resources to ensure that they are meeting AVM
    • Develop reporting methods to keep internal and external customers aware of new and updated functionality
    • Create materials to for marketing and educational purposes in partnership with the appropriate departments



    • BS in Computer Science or similar information technology degree
    • Working knowledge of 21 CFR Part 11, Annex 11 and GAMP5
    • 3 – 5 years validation, QA or testing experience
    • 3 or more years’ experience working in the pharma industry
    • 2 or more years’ experience leading a team of technical or validation employees
    • Detailed oriented as it relates to data configuration and procedure adherence
    • Strong penchant for taking action on feedback
    • Extensive knowledge of MS Office products including MS Word, Visio and Excel
    • Experience with Salesforce.com Support Case Management functionality a plus
    • Excellent written and oral communication skills
    • Working knowledge of B2B technologies including AS2, SFTP and Web Services
    • Ability to read, parse and manipulate various technical formats including XML, EDI and CSV


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