• IT Systems Engineer

    Job Locations UK-Uxbridge
    Posted Date 1 month ago(4/27/2018 10:35 AM)
    Job ID
    2018-1233
    Organization
    IT
  • ­

    The IT Systems Engineer ensures the stable operation of on premise and remote computer systems and cloud solutions. This primarily includes end user support, deployment, monitoring, maintenance, security, upgrades, and support of desktops, laptops, printers, as well as assisting with the support of servers, switches, firewalls, VoIP systems, software, email, and other infrastructure.

    It is expected the balance of activity will be roughly 85% help desk activity/end user support, 10% server, network and voice management and 5% other IT-related activities. These estimates are subject to change as the business and team evolves.

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    • Help Desk Activity:
      • Respond to help desk requests by phone, email, or face-to-face.
      • Manage assigned tickets and escalate issues as necessary. Track issues to resolution while updating the IT knowledgebase and logging support activity.
      • Troubleshoot laptop/desktop hardware and software problems.
      • Provide support for Google G Suite and Microsoft Office applications for email, calendaring, and other collaboration.
      • Provide support for remote users, including international.
      • Responsible for after-hours emergency support.
    • General IT Administration:
      • Perform system asset management activities, including inventory management, configuration management database, technical specifications, technology lifecycle management, etc.
      • Perform audits of accounts, permissions, accesses, and configurations to ensure alignment with policies, procedures, and specifications.
      • Assist with development, implementation, and maintenance of policies, procedures, and associated training plans for system build and administration, appropriate use, backup/restore, and disaster recovery.
      • Conduct research on products, services, protocols, and standards.
    • System & Device Management:
      • Assist with management of servers, including directory services, file, print, and application servers and their associated hardware, operating systems, and software.
      • Assist with support and maintenance of virtualized infrastructure including both hardware and software.
      • Assist with local setup, deployment, and support of switches, wireless access points, firewalls, VPN controllers, and door access control system.
      • Assist with ShoreTel phone system support.
      • Assist with management of endpoint protection software and mobile devices.

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    • 3-5 years of relevant technical experience.
    • Excellent troubleshooting/problem-solving skills and the ability to work well both with a team and on independent projects.
    • Strong technical project skills with excellent ability to prioritize, multitask, and organize.
    • Excellent oral and written communication skills.
    • Excellent customer service skills.
    • Strong experience imaging, installing, configuring, and managing laptop/desktop computers running Windows and macOS/OS X operating systems and common office productivity applications (MS Office/Office 365, Google Suite, Acrobat, etc.).
    • Working knowledge of Microsoft Windows Server and administrative tools: Active Directory; group, domain and systems policies.
    • Working knowledge of TCP/IP and general networking.
    • Experience with Dell, Palo Alto, and Meraki networking a plus.
    • Experience with Single Sign-On (SSO) solutions and SAML integration a plus.
    • Experience with Chromebooks a plus.
    • Technical certifications from vendors (e.g., Microsoft, Apple, VMware, Palo Alto, Cisco, Dell) or general industry certifications (e.g., CompTIA, ITIL, PMI) a plus.

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