Implementation Project Manager

Job Locations US-MA-North Reading
Posted Date 3 weeks ago(2/5/2018 5:22 PM)
Job ID
2018-1141
Organization
Services

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The Implementation Project Manager is responsible for leading customer and partner integrations in the TraceLink Life Sciences Cloud.  This is a highly visible role in the organization requiring a combination of project management, technical and interpersonal skills to be successful.  

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Responsibilities

  • Provide project leadership for customer and partner integrations.
  • Implement and manage a project governance framework for customer or partner engagements.
  • Develop, manage and report on project status, schedule and risks.
  • Provide clear and effective internal and customer-facing communication and escalation paths and processes.
  • Execute cross-functional, cross-product awareness and coordination of the customer’s service experience, priorities, and needs.
  • Adhere to all relevant regulatory and procedural requirements and guidance in the conduct of projects in an information-enabled environment.
  • Contribute to the development of TraceLink best practices.

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Qualifications

  • Fluent in written and spoken English.
  • BS/BA degree or equivalent experience; MBA preferred.  PMP certification is a plus.
  • Highly self-motivated; able to work in a fast-paced environment.
  • Ability to work collaboratively as part of a team, yet also work independently on complex problems.
  • 5-7 years of experience in customer-facing roles, preferably within technology or consulting organizations.
  • A demonstrated understanding of when and how to be flexible, and when and how to be firm.
  • Strong interpersonal, facilitation, and presentation skills.
  • Excellent verbal and written communication skills, with extremely high standards for documented work product.
  • Extensive knowledge of MS Project, Visio and MS Office products.
  • Knowledge of supply chain business processes including distribution, logistics and warehousing preferred.
  • Life Sciences experience preferred.
  • Experience with computer system validation preferred.
  • Ability to travel domestically and internationally as needed (0 - 25% travel requirement).

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