• Manager, Community Programs

    Job Locations US-MA-North Reading
    Posted Date 2 months ago(3/8/2018 6:46 PM)
    Job ID
    Marketing - Industry
  • ­

    TraceLink is seeking an experienced Manager, Community Programs to join our rapidly growing global marketing team. Being a market-facing thought leader and solution innovator for our customers and the industry is fundamental to the DNA of TraceLink. To this end, our global community of customers, partners, and other network members is a crucial part of our current and future success in driving ideas and building business relationships. Far from a mere users group, the TraceLink Cloud Community is a fundamental plank in helping build our global strategy, our future solution direction and our unparalleled market presence. The successful candidate wears their track record of fostering vibrant strategic business communities as a badge of honor.


    You will have had a strong hand in creating community strategies, defining and deploying the world-class infrastructure needed for a global community, and managing the day-to-day operations of a vibrant, diverse membership. This is a very hands-on, impactful role within the organization and a key opportunity for a leader who is excited about building a community team from the ground-up.


    Our community leader will work closely with a broadly cross-functional team encompassing Marketing, Sales, Solutions, Services and Product Management leaders from across TraceLink’s global organization.




    • Own and manage the direction and growth strategy of the TraceLink Cloud Community
    • Define Community building programs and engaging content to help drive growth of both membership and engagement
    • Initially lead the day-to-day operation of the Community and its programs while working with Marketing leadership to define the future operational staffing model
    • Establish strong connections between the internal TraceLink Community and other business or social networks where Community members live
    • Implement strong processes and procedures to effectively execute Community programs by leveraging home-grown tools and the large organic TraceLink network
    • Define and implement core KPIs to help drive visibility into Community activities and their impact
    • Drive market research (quantitative/qualitative) to analyze Community programs and operations against industry best practices
    • Develop a Community response process to ensure that questions, comments, and feedback from Community members are addressed in a timely manner
    • Establish close working relationships with key stakeholders from across the TraceLink organization to ensure alignment on Community strategy and programs

    Ensure brand consistency across Community marketing messaging



    • 7+ years proven leadership and success in marketing or product management
    • 5+ years proven experience managing and growing business communities (B2B or B2C)
    • Hands-on experience implementing and managing community platforms (e.g. Lithium, Jive, Higher Logic, etc.)
    • Experience using the Marketo marketing platform a definite plus
    • Experience launching community initiatives (e.g. interactive forums, ongoing engagement programs, establishing community ambassadors)
    • Ability to identify, track and analyze relevant community membership metrics based on business needs
    • Ability to synthesize and interpret community engagement and interaction patterns to highlight current performance and future opportunities
    • Familiarity with global community networks and multi-market community needs beneficial
    • Clear knowledge of on-line marketing and marketing channels best practices
    • Strong communication skills, both written and verbal
    • Highly motivated, business focused, and flexible – demonstrating abilities to execute on comprehensive plans and show results with attention to detail
    • Strong teams skills with demonstrated enthusiasm and ability to work in highly cross-functional, globally diverse organizations
    • Self-starter who can act independently and drive programs from conception to implementation with minimal oversight
    • Bachelor's degree (or equivalent) in a related field; Master’s degree in management-related field preferred
    • Ability to travel domestically and internationally up to 20% domestic is required.
    • Fluent in English; multi-lingual is a plus (e.g., German, French, Spanish, Korean)


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